Share this Job

Manager – Corporates Consulting – Customer Transformation/Digital

Date: Jul 4, 2019

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID143313BR
Job TitleManager – Corporates Consulting – Customer Transformation/Digital
CountryUnited Kingdom
FunctionManagement Consulting
Service LineCustomer
Service Line InformationIn KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years.

Our Customer team are highly experienced sector specialists who help organisations, with increasingly complex challenges, to transform the performance of their core operations and supply chains.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionBackground

As part of our ambition to become the digital transformation go-to partner and provider of customer and employee experience using emerging technologies, KPMG have established a Customer and Digital function within Consulting. This is a home for our talent and will be a differentiator in the marketplace.

Our clients face challenges covering multiple ‘customer’ perspectives – redesigning their organisation structure and capabilities to put digital at its heart; redesigning key customer facing processes, often by introducing innovative digital technologies; rethinking how best to instil a truly customer-centric culture from the top of the organisation down to the front line; and how to ensure that the customer experience is a positive one irrespective of the channels used.

Role Overview

This is a client facing role which focuses on leading on and overseeing large customer-centric programme teams to drive transformational and disruptive change. Managers are responsible for driving the connected customer agenda, bringing the best capabilities for improving customer experience.
The Manager has a track record of working across sectors, with significant experience of Corporates’ target sectors.
Managers work cross-functions and will be responsible for partnering with our insight division, Nunwood, to implement primary research into projects where appropriate.
The Manager draws on these skills at the intersection of understanding the current client’s business problems and knowing the industry, to design, implement and scale relevant solutions for our clients.

Managers will need to be capable of assessing client’s business strategy, customer capability and operations for sizeable customer and digital transformation opportunities in the form of emerging tech solutions, data analytics and/or strategic support.

This role is focused on building and leading teams of consultants to win and deliver digital projects. Our projects are rarely standalone and the successful candidate will need to work with capabilities and solutions drawn from across broader KPMG.

Managers have a strong business development element to their role which involves building relationships internally as well as with our key target clients to identify and shape future opportunities. The role will involve drawing insights and data from our existing projects for clients; working with the leadership team and a range of people from across the firm to develop tailored propositions; and engaging our clients with these value propositions.

A successful Manager will leverage the technical, business and design skills of an experienced multidisciplinary team with expertise in customer experience, data science, business management, engineering and development

Key Responsibilities

The Manager’s key responsibilities include:

Working with the client to develop their transformation roadmap and change portfolio

Have a working knowledge of Design initiatives and how to integrate these into a transformation project

Be responsible for building and executing the project plan and managing any risks and issues appropriately

Designing future operating models

Help support the development of the Business case and benefits tracking

Work with Engineering team to prototype, test and integrate technology

Lead the origination of client’s solutions to their digital-related challenges in sales and/or service functions

Play a key role in bidding, winning and delivering customer and digital transformation engagements of significant size and scope

Help clients focus on generating value through their customer and digital initiatives, with a clear performance focus, and make sure initiatives are designed to drive real value rapidly

Support the Customer and Digital Leadership together with Consulting Industry Leaders (or their delegates) to build and action Go-To-Market plans within their industry, focused on target clients

Develop relationships to identify and shape future solutions and engagements - working internally (with Digital Architects, Consulting Industry Leaders, Client Lead Partners, Solutions & Digital, Business Development Managers, other parts of KPMG) and externally (partners, alliances)

Ensure that customer and digital transformation projects or their work-streams within a large engagement are effectively scoped, managed and delivered on time, to budget and within agreed (KPMG) risk frameworks

Provide leadership within the Customer and Digital Team, coaching and developing team members and running non-client initiatives, such as training or risk management

Experience and Background

Comes from a sales background or programme management background with experience of working in start-ups, product development / design agencies or management consulting

Have experience of a variety of customer centric Transformation or Strategic propositions including sales and marketing.
You will have been responsible for an end-to-end project or phase, with associate deliverables, and should be able to speak about this for a few minutes

Have a demonstrable knowledge of innovation including approaches, segmentation, and technology

Has experience of weaving a solution based on current technologies from ideation to delivery

Comes with experience of working in one of these industries i.e. oil & gas, utilities, retail, telco, FMCG and transport & infrastructure

Demonstrates effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders

Qualifications and Skills

More specifically the successful candidate must be able to demonstrate the following key skills:

Experience of digital transformation

Strong project management skills including experience in large cross-functional and/or cross-geographical programmes

Experience of delivering ‘connected consulting’ projects – working with teams outside of Customer and Digital to deliver a wider transformation programme

Articulate the value of emerging technologies in business to a non-technical audience in a clear and compelling fashion

Run compelling workshops, to extract and challenge information from client SME’s and successfully guides participants through unknown territory

Solid knowledge of the design thinking ethos of human centre design and ability to adopt it to solve client issues

Strong understanding of the application of agile methodology in both product development and organizational structure

Creative problem solving ability, inquisitive mind-set, comfortable with working in ambiguous situations

Strong people management skills

Excellent facilitation and presentation skills

Our Deal

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

KPMG consistently features in the Sunday Times Best Big Companies to work for, which has been recognised with a special achievement award to mark our 10 years in the Top 25. We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break

At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

Job Segment: Consulting, Business Development, Outside Sales, Product Development, Risk Management, Technology, Sales, Research, Finance