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Junior Technical Engineer- London

Date: Nov 29, 2018

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID139129BR
Job TitleJunior Technical Engineer- London
CountryUnited Kingdom
FunctionKPMG Business Services
Service LineITS
Service Line InformationOver 1,000 people make up KPMG Business Services and they all play a key part in the firm's success. Whether they're in finance, procurement, HR, facilities, marketing or IT, they provide crucial support to the people who work in our UK offices. Flexibility and adaptability. These are just a couple of the things KPMG looks for in its IT Services team. We're a function of KPMG Europe LLP and, as such, we're a group that constantly needs to deliver a highly-flexible, customer-focused service in response to the changing needs of the business.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionUK Local Support team exists to ensure that customers throughout the UK receive a service which allows them to make the best use of Information Technology. Situated geographically across the UK the team are the “face” of IT Services to the internal customer and provide support to all areas of the business.
The Junior Technical Engineer position is designed to offer an entry level route into Service Operations working within Local Support. The position holder after an introductory period will be encouraged to study for and attain recommended IT accreditations, whilst gaining on the job experience.

Key Accountabilities:

- Provide desk side support, by resolving IT problems, configuring PC’s, installing, upgrading and replacing core hardware and software.
- Provide support as for walk-up and quick tickets.
- To provide local assistance to all ITS Resolver Groups in the delivery of IT solutions.
- To be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
- Act as IT liaison and become involved in the implementation of best practice across business areas, by providing informal training and advice on the effective use of the firm’s hardware and software. Help colleagues within Operations by sharing information, knowledge and experience.
- Complete Local Support duties (e.g. ticket controlling ,monitoring and allocation, checking of IT consumables, asset and warranty management) following agreed processes in a timely fashion ensuring data provided is complete and accurate.
- The ability to communicate with all levels of staff, management and up to Partner level. The main contacts will be within the Business and liaison with other UK IT colleagues.
- Work within set SLA’s and provide a high level of Service Excellence at all times.
- The position holder must be capable of working within the procedures and guidelines laid down within the Quality Management system (QMS).
- Follow all compliance and security protocols that are set out in Quality Management Documentation.

Desirable Criteria:

- Guidance and advice from Team Leader and when appropriate Local Support Manager and others across IT Services as required.
- Must be able to seek assistance when required, plan own workload effectively and be capable of escalating team/technical issues in a professional manner to either Team Leader or Senior Technical Engineers.
- Experience working in a IT First line or Desk side support environment.
- Resilient, confident and tenacious.
- Solid responsible attitude.
- Strong problem solving skills.
- A good communicator and mediator.
- Resilient, confident and tenacious
- Solid responsible attitude and able to show discretion where necessary.
- Good interpersonal skills
- A flexible approach to working hours. Be prepared to travel to other sites/regions.

Qualifications and Previous Experience:

- Minimum - O’Levels or GCSE equivalent. Good overall knowledge of IT.
- Demonstrate enthusiasm towards studying and qualifying for hardware accreditations for Lenovo desktop & laptop but should qualify for any other PC makes required by the firm.
- Someone who enjoys helping others.
- Experience in a Customer services or similar role

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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