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Intelligent Automation - Manager

Date: Nov 4, 2021

Location: London, United Kingdom

Company: KPMG UK

The Role

Our Intelligent Automation practice is a priority area for significant and strategic growth and the team works with leading Financial Services organisations, focussing on improving the effectiveness and efficiency of their front, middle and back office functions. The key drivers of change for our clients are Improving Resilience, Customer Experience, Cost Reduction, Regulatory Compliance, Technology and Finance & Risk Transformation and our service offerings reflect this demand.

Our go to market approach is business-focused and our solutions are developed around client issues.

As part of this team, you will be working with a broad range of clients from the initial business case development, process analysis and re-engineering, automation strategy formulation, roadmap development and design analysis, through to implementation.

As a Manager you will be responsible for:

Engagement delivery:

Leading projects with respect to planning as well as managing and executing the delivery of engagements, including scoping, process design and mapping, documenting automation strategies, managing functional and technical resources, managing any escalation during deliveries and the review and quality assurance of work products from your team.

Intelligent Automation & Transformation:

• Managing delivery of Automation Strategy, Roadmap and Business Case development.
• Identifying automation opportunities and prioritisation
• Designing intelligent automation operating & capability models
• Identifying appropriate automation capability to address client need
• Capturing user stories, solution design and managing delivery using agile methodologies
• Managing functional detailed design, working closely with our technology teams to leverage appropriate automation technologies to reduce risk, introduce consistent design patterns and keep delivery teams productive and on schedule.
• Conducting workshops, designing for functional requirements – user stories, and contributing to design thinking
• Designing/re-designing business processes
• Managing co-ordination with functional SME teams
• Managing delivery teams
• Working with onshore and offshore development teams and running sprint planning sessions & daily stand ups
• Reviewing prioritisation of backlog in addressing key functional requirements
• Managing scope and monitoring of sprint velocity
• Facilitating discussions for compromise and agile planning/management discussions

Risk management: Identifying and managing risks for effective project delivery; awareness of the Firm's frameworks so that these are implemented appropriately and effectively

People development: Leading delivery teams, identifying team member development needs and accelerating development with particular emphasis on managing and mentoring engagement team members, coaching and skills transfer

Practice development: Supporting the design and development of thought leadership papers and new methodologies

Business development: Developing and sustaining relationships both internally and with clients, vendors and member firms, including supporting business development activity (e.g. developing, contributing to and presenting proposals/ bids for future work)

The Person

Successful candidates should have a good Banking, Asset Management or Insurance knowledge and demonstrate the following skills and experience:

- Understanding of key performance and cost challenges across Financial Services, being able to translate industry challenges into strategic solutions
- Experience working in the Financial Services industry, through operational or business change / consulting roles
- Experience in automation technologies and in delivering process improvement through adoption of emerging technologies
- Experienced at managing senior stakeholders as part of a project delivery
- Ability to analyse processes and problems and managing teams to develop strong technical solutions through effective business consultation and partnering
- Ability to map requirements and establish delivery timelines which add value and process improvement for clients
- Aspirational leadership skills and the ability to build diverse teams with a mix of technical and business acumen
- Strong business analysis skills, organised and structured approach to work/problem solving
- Proven track record in delivering high quality project or assignment outputs
- Experienced in process discovery, documentation, analysis, scoping, and optimization (e.g. using LEAN/Six Sigma methodology)
- Self-starting, pro-active team player that is experienced in working in challenging environments and within a multi-disciplined team
- Ability to create and deliver high level presentations and output reviews to senior executives/ stakeholders and business managers
- Ability to perform structured analysis to identify automation opportunities, and provide best practice knowledge with regards to scoping and delivery

Knowledge of
• Project delivery and Intelligent Automation engagements
• Knowledge of low code technologies BPM (e.g. Appian/Pega/OutSystems), RPA (e.g. Blue Prism), Data Transformation solutions (e.g. Xceptor, Alteryx) Artificial Intelligence, and integration technologies
• Working with business stakeholders to interpret business requirements
• Working as a delivery lead and/or scrum master working with functional and development team

Strong understanding of:
• The software delivery lifecycle, including a thorough understanding of Agile, Scrum, Kanban and Waterfall
• Using Business Process Diagram design tools e.g. Visio, BlueWorks

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