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Insurance Transformation Services Assistant Manager

Date: Sep 3, 2021

Location: London, United Kingdom

Company: KPMG UK

Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. We believe we are market leaders in promoting diversity and inclusion in the workplace and want to encourage applications from people of all backgrounds and cultures. Take a look at our website with the link below to see ‘What Makes Us Different’;

There really is a place for you here.

Insurance Transformation Services is at the heart of delivering large scale transformation across the Insurance sector. Our primary function is to drive the delivery and fulfilment of our Insurance client engagements. We bring together deep industry experience with strong operational excellence capability to deliver sustainable solutions that ensure compliance, reduce costs and enhance the customer experience. The following two core capabilities underpin all our transformation engagements:

Transformational Leadership:
- Change Leadership
- Programme & Portfolio Management
- Enterprise Modelling
- Agile Project Management Office (PMO)
- Project Management
- Design Integrity
- Assurance

Digital Operations:
- Ways of Working
- Process re-engineering
- Workflow & Business Process Management (BPM)
- Intelligent Automation
- Machine Learning
- Design Thinking
- Biometrics
- Decision Analytics

In order to support the growth of our capabilities within the Insurance TS team, we are currently looking to recruit Assistant Managers who can make a significant contribution by combining an understanding of the Insurance industry with transformation and optimisation capabilities.

Successful candidates will operate as integral parts of the Insurance TS team to deliver the following:
— Performing diagnostic analysis, through applying analytical techniques on large operational transformation engagements.
— Service delivery in Digital Operations, such as digital solutions and data and analytics.
— Facilitating client workshops to scope and design transformational solutions.
— Managing workstreams through all of the key stages of a transformation project, from diagnostic to implementation.
— Providing Programme/Project Management support, including production of reporting, RAID management, and general PMO tasks
— Identifying, managing and mitigating risks and issues throughout the delivery lifecycle.
— Developing and continually improving solutions, methodologies and tools to deliver consistent world class operating excellence capability.
— Contributing capability experience to proposition development and to proposals / bids.

Leadership & Management:
Assistant Managers can expect to be responsible for their own projects within broader client engagements and be responsible for the planning, delivery and risk management for their scope of work. Additional management and leadership responsibility for more junior colleagues.

Stakeholder Interaction & challenges:
Our Assistant Managers will interact with the broader team on a regular basis. There will be continuous and direct client engagement.

Impact, Risk, Accountability & Governance:
Our Assistant Managers will operate in the Regulatory Driven Transformation and Connected Enterprise connected pillars within Management Consulting, specifically aligned to the Insurance TS service line.


Successful candidates will be able to demonstrate experience in some of the following capability areas:
— Managing work streams or entire projects through all of the key stages of a project, from initiation to implementation.
— Project Management and support experience including governance planning, production of strategic reporting, RAID management, monitoring of client requests
— Designing and developing solutions to enable clients to apply regulatory requirements.
— Identifying, managing and mitigating risks and issues throughout the delivery lifecycle.
— Developing and continually improving solutions, methodologies and tools to deliver consistent world class operating excellence capability.

Expertise / Technical role requirements
— Strong understanding of the Insurance industry including the services and business processes provided to customers
— Knowledge of underlying industry technologies, and the ability to identify and articulate resultant client opportunities and challenges
— Strong understanding of the key drivers shaping the future of the Insurance industry, including regulation and new business models, and resultant opportunities for KPMG

— Working in multidisciplinary teams in a co-creation environment with clients and KPMG colleagues
— Ability to identify and support commercial opportunities and support colleagues in defining solutions in response
— Expertise in core consulting methodologies such as process mapping, business case development, strategy development and requirements gathering.
— Strong Business Analyst skills including experience in documenting business and technology requirements, process mapping and conducting client and customer interviews and workshops.
— Experience in problem identification, solving and design for both user and business needs.
— Excellent written and oral presentation skills with an inspirational and collaborative style.

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