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Immigration Consultant

Date: Nov 27, 2021

Location: London, United Kingdom

Company: KPMG UK

Role and person overview

You will primarily be working within the Legal Services Immigration department, as part of the KBS Immigration team (Internal Account) within the London office. As a Immigration Consultant you will be responsible for supporting our business and stakeholders in ensuring our visa processes within People Operations are followed, maintained and allow the firm’s immigration licence to remain compliant.

You will be based out of our Watford office with travel to our other KPMG offices as required (though most of our employees are currently working remotely). You will be undertaking Advisory and administrative support for all KPMG internal immigration cases. You will also be required to provide guidance and advice to the RTW admin team where required. Key responsibilities include:

Undertaking the end to end KPMG internal immigration application process. Providing advice to both the candidate and the business, mainly in the following categories: :
Tier 2 (General) / Skilled Worker
Tier 2 (Intra Company Transfer) / Intra-company Transfer
Tier 5 (Government Authorised Exchange)
Spousal visas
PBS Dependant visas
Stakeholder management – working closely with KPMG employees, Business, HR and Global Mobility contacts throughout the application process
Answering a wide variety of ad hoc queries covering areas such as right to work, sponsor compliance and document keeping duties
Managing cases with varying levels of complexity
Involvement in large scale immigration/ Global Mobility projects - advising and supporting the business in accordance with candidates country of origin
Keeping up to date with changes to the global immigration landscape
Keeping all internal systems up to date in real time
Provide immigration training to a variety of stakeholders across the business, as required

Whilst working with the Right to Work team you will be responsible for ensuring the right to work and visa processes within the People Operations team are followed, maintained and kept compliant. You will take ownership and act as the key contact for all queries and actions necessary to support the Firm’s employee’s right to work whilst ensuring we deliver an exceptional level of service in accordance to tight timescales. Guidance and advice should be sought from your Assistant Manager.

Stakeholder Management

Proactively develop strong and enduring relationships with key stakeholders – including business contacts, internal HR teams, external stakeholders and associates.

Proactively work to educate both the RTW admin team, COE’s and the business on the visa immigration process

Have the ability to take a logical and systematic approach to issues, thinking outside of the box and weighing up all options available to make an informed decision.

Work as part of a team within neighbouring People COE teams and the business to ensure a smooth and seamless service is given to the new and existing colleagues.

Liaise with international HR contacts to support the visa process for transferring employees.

Case Management

Hold a good understanding of the visa process and different tiers of right to work

Manage high volumes of case work independently

Ensuring visa SAP infotypes are up to date by running reports on SAP

Action visa expiry cases for sponsored and non-sponsored visas

Using employer checking service where necessary

Prioritise workload in accordance to urgency and adhere to agreed SLA’s and KPI’s.

Maintenance of tracker and implementing quality control

Ensuring aftercare is followed through, including National Insurance number records are maintained updated accordingly

Inbox Management

Manage high volumes of queries independently,

Ability to draft non-standard communication,

Educate business with immigration processes,

Manage telephony communications,

Take a commercial, considered stance to risk assessment linking in with the compliance teams and escalating issues as appropriate to a HR Business Advisor before escalation to the relevant CoE;

Right to Work Maintenance

Quality assurance tasks including; frequent audits of RTW documents and Compliance files

Ensuring work is accurate first time and that all legal requirements are met

Incident resolution and prevention activity

Contributing to the team and People Function

Coach new joiners on key processes and approaches, providing guidance as appropriate;

Share knowledge and experience proactively across the team and be recognised as a team player;

Manage workload and own diary;

Take part in and contribute to functional and KPMG wide projects;

Take a personal responsibility to continuously improve and streamline the quality of right to work and visa tasks and own personal development;

Take a personal responsibility to adhere to our ISO standards

Keeping the Firm free from risk

Experience, Qualifications and Skills
It is expected that you will have at least 2 years’ of experience within a ‘Big 4’ or mid-tier law firm and can demonstrate strong technical skills;

Have an ability to build relationships and communicate with people at all levels;

High levels of resilience, with experience of working in a highly pressurised client centric environment;

Effectively work with minimal supervision;

Good understanding of Immigration law;

Possess excellent attention to detail;

Be an excellent communicator – written and verbal;

Have strong organisational, literacy and numeracy skills;

Ability to prioritise task list;

Have a good degree of IT proficiency, including; Microsoft Excel and SAP or equivalent HR system; and

Awareness and understanding of the Professional Services industry or large corporate (Desirable)

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