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Ignition IT/ AV Support

Date: Nov 12, 2021

Location: London, United Kingdom

Company: KPMG UK

What is Ignition
We believe that in today’s world, to solve complex business issues and to spark real change, you need to think and work differently. Traditional transformation approaches often don’t take clients far enough and aren’t delivered quickly enough. Rational, technical, ‘best practice’ solutions often take much longer to embed in an organisation than planned or expected. We believe that the key to unlock this problem is outcome-focussed innovation and collaboration.

We exist to inspire and facilitate clients to navigate complexity and unlock exceptional future performance. We are famous for our expertise in innovation tools and approaches; collaborative design and problem solving; and techniques for delivering insight through data. We deliver world-class collaboration by blending these capabilities into a range of services supported by relevant subject matter experts

In the summer of 2020, we opened the UK’s first Ignition Centre. Ignition is a client experience game-changer - positively transforming the way we work with our clients, and each other, by combining specialist ways of working with dynamic, collaborative physical, virtual and hybrid environments. It not only helps us to deliver what clients need today, it also brings our digital expertise and content to life in new ways and enables us to develop solutions which prepare clients for a changing future.

What it’s like to work in Ignition
Ignition delivers powerful and immersive experiences enabled by bespoke Ignition spaces – the Discovery & Insights Centre, the Lab, the U Collaborate suite and our Sprint rooms. These experiences drive insight, acceleration, genuine transformation breakthroughs and ultimately, performance.

We work with subject matter experts from across KPMG to help our clients transform for a wide range of reasons, for example digital transformation, the creation of a new vision, strategy or business mode or improving end to end customer experience.

We work with senior executives across our clients, helping them to solve their biggest and most complex challenges in very accelerated timescales - motivating, challenging and influencing them every step of the way.

We deal with highly ambiguous, high intensity and high ‘risk and reward’ scenarios. Ignition engagements are typically triggered when senior clients need urgent/ critical help in solving issues. This means the stakes are high for the client and for KPMG and the route to the ‘answer’ is often challenging to find. Every member of our team requires flexibility, perseverance, influencing skills and an ability to work under pressure and to very tight timelines.

The role
The Ignition way of working is enabled by a range of bespoke spaces comprised of a range of unique technologies. This role involves working with the Ignition IT / AV Lead to operate and maintain the various technologies that support the delivery of Ignition events.

You will provide support and advice to the Ignition team to drive the most effective use of the Ignition technology. You will also play an active role as a member of the Ignition team to develop and contribute to the ongoing enhancement of the Ignition venture.

Responsibilities
• Support the delivery of AV / technology aspects of daily client collaboration interactions and events within the London Ignition Centre
• Act as a technology ‘concierge’ to clients (and KPMG colleagues) ensuring a world class client experience and smooth running of technology aspects within events
• Work with the IT / AV lead to manage the day-to-day readiness/ running of elements of the Ignition Centre infrastructure (IT, AV, work walls) to ensure it is client ready
• Support and manage daily issue resolution and escalation
• Support the ongoing refinement and enhance of the London Ignition Centre from a technology perspective
• Help drive innovation, freshness and continuous improvement in the A/V and Technology delivery and support mechanisms within the Ignition Centre, identifying ideas and delivering agreed, small improvement projects
• Work with all technology/ facilities/ Ignition Services related stakeholders to enable the smooth running of the Ignition Centre

The Person
Essential skills
• Demonstrable experience in a client facing technology support role in a challenging environment
• Knowledge of IT infrastructure as well as AV
• Strong interpersonal skills and experience in managing stakeholders and building relationships internally
• Experience in leading small projects to drive improvements into processes, tech and ways of working
• Strong communication skills and excellent team-working skills
• Flexibility in approach and ability to react to fast-paced decision making and changes in delivery approaches
• Ability to remain calm under pressure in client event scenarios
Desirable skills
• Experience of supporting large scale, live client events and workshops from a technology perspective
• Appreciation of trends/ evolution of (collaboration) technologies in the wider market and willingness to learn how to use new technologies and become a super user
• Understanding of, and experience in delivering to, KPMG policies and procedures around risk and procurement
• An understanding of collaborative working methodologies, tools, technologies and approaches


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