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Ignition Technical Production - Adoption Support

Date: Sep 26, 2021

Location: London, United Kingdom

Company: KPMG UK

Visa Guidance - Not suitable for sponsorship








The Team
Our strategy for growth is built on our content and our expertise. But the real KPMG difference is how we bring these to our clients and help them work through their most complex challenges to deliver successful outcomes.

Last year we launched our Ignition way of working and opened the UK’s first Ignition Centre. Ignition is a client experience game-changer -
positively transforming the way we work with our clients, and each other, by combining new ways of working with dynamic, collaborative physical, virtual and hybrid environments. It not only helps us to deliver what clients need today, but also brings our digital expertise and content to life in new ways and enables us to develop solutions which prepare clients for a changing future.

The role will also work closely with our Digital Workplace team who are focused on delivering the technology tools required to help KPMG colleagues collaborate, communicate, create and deliver.


The Role
You will be embedded in all things Ignition, supporting both clients and colleagues to ensure they are successfully leveraging all of the technology available in Ignition.

As an Ignition Technical production / Adoption support you will have a deep understanding of the technologies that are used in hybrid, virtual and in-person Ignition experiences. With this knowledge, you will be able to drive adoption and best practice use of these tools throughout Ignition, including as part of Ignition event delivery.

In addition, you will play a significant role in taking lessons learnt from our Ignition centre and supporting the broader roll-out of hybrid technology across the firm.


Role Description
• The role will primarily report to our Ignition Lead Technical producer but will work closely with the Digital Workplace Technology Adoption Lead
• The focus is mainly on driving technology adoption in our Ignition centre, enabling users to maximise the value of the Ignition tools, and taking lessons learnt with our internal and client facing teams in the centre to drive best practice across the broader firm.
• Based in our London Ignition centre, leveraging our Digital Garage and the future technology we aim to implement both within Ignition and wider KPMG office spaces
• Have an in-depth knowledge of the tools, technologies and requirements to drive hybrid ways of working
• Have a good understanding of the way Ignition experiences are created and delivered, and work closely with the entire Ignition team to support the seamless execution
• Support the day to day adoption activities across the firm
• Work with Ignition facilitation teams to provide technical production recommendations and ensure technical production aspects of events are fully understood, incorporated and effectively delivered
• Plan, design and lead the technical production/facilitation aspects of Ignition experiences (across the suite of services) and events to a professional standard – spanning physical, hybrid and virtual -on a day to day basis
• Provide innovative input around relevant tools / methods to support the delivery and continuous improvement of a world-class end to end customer experience within Ignition experiences and the wider Ignition centre
• Aid the growth of the team by helping to drive a range of internal /venture development initiatives
• Rapidly and effectively respond to Ignition team and clients on technology queries, and know where appropriate to escalate within the agreed support model
• Work with the Ignition and KPMG technology support teams/Digital Ninjas to ensure technology is appropriately interconnected across the centre and the wider firm
• Upskill the delivery team in the integration of technical production in the design and execution of Ignition experiences
• Create technical production documentation, show running orders and other technical requirements as part of the delivery of physical, hybrid and virtual experiences
• Be responsible for studio set ups, equipment set ups & testing
• Provide training and support to the wider event team. Creating and updating training materials and video walkthroughs


The Person

Skills and Experience
• Good understanding/usage of our Digital Workplace tools – Teams / OneDrive etc
• Strong interest in technology and innovation
• Demonstrates curiosity and open-mindedness to new ideas approaches and perspectives
• Ambitious, highly collaborative individual with a passion for problem solving and impactful change
• Passion for continuous improvement
• Ability to communicate confidently, credibly and clearly with stakeholders at all levels of seniority
• Strong appreciation of collaborative technologies and TV/ AV production methods, tools and technologies and insights into how to apply this to a consulting/ event context
• Project management skills and ability to drive multiple projects forward in parallel under significant pressure
• Strong presentation skills
• Ability to produce high quality outputs in tight timeframes
• Experience of designing, preparing, and delivering complex events or workshops
• Experience delivering digital events/live-streams
• Proficiency with video production and live-streaming technologies, best practices, and delivery procedures
• Experience of delivering hybrid events desired but not essential



Intelligent Working
While some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands. We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.


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