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Head of Learning Content Enablement (Senior Manager)

Date: Jan 21, 2021

Location: London, United Kingdom

Company: KPMG UK

Title: Learning Content Enablement Senior Manager
Grade: Senior Manager (B)
Location: Any UK office (but willing to travel to London Canary Wharf office monthly in the post-Covid 19 working environment)
Contract Type: Permanent full time

The Role

The Learning Content Enablement team are responsible for the use of technology in learning, and are critical to the success of allowing employees to access learning content, from any device or location, moving KPMG to a digitally enabled and seamless virtual and blended delivery mode of learning content. The team purpose is also to govern and recommend policy around all aspects of learning administration, as it pertains to learning systems efficiencies and effectiveness, and the end-users’ experience.
- Develop the strategy and blueprint for all technology solutions that support Learning within the People Function, consulting with the People Function and all relevant Capability stakeholders
- Work with hand-picked external specialists, KPMGs Technology function and global/EMA stakeholders to design and manage integrated solutions, putting the learner at the heart of the experience
- Develop business cases for investment and work with Learning Business Partners to prioritise spend. Consult with HR technology specialists to form an integrated view on solutions that will give maximum return for the whole employee life cycle, connecting learning to the wider employee experience
- Accountable to manage and innovate learning platforms to support KPMGs broader work styles and work modes agenda
- Collaborate with Global Learning Technology and Learning specialists to ensure integrated thinking and solutions, where applicable
- Make policy and best practice recommendations for the use and delivery of effective learning systems’ solutions
- Drive key activities in support of constantly improving the learning technology landscape, including driving learning operations activities and systems taxonomies and rules.
- Design, develop, deliver and evaluate technology based learning, working closely with Learning Design experts and other SMEs/business stakeholders
- Work with suppliers and continually assess external innovations to bring the art of the possible into the learning environment of KPMG
- Manage the relationship with Security and Technology to ensure investment opportunities secure the right resource and prioritisation
- Contribute to the design of learning MI to ensure evaluation and measurement are enabled through technology first
- Manage a small team of advisors/managers to support the delivery of learning operations’ support, including the right MI capability and content, and manage the relationship with KLS on behalf of learning
- Manage MVP and pilot test cases and ensure lessons are built into final solutions
- Work with Learning Operations to ensure new content is transitioned into effect and design a process for de-commissioning old content
- Manage the learning technology and learning operations budgets
Essential Requirements
- Demonstrable experience of working within a technology driven learning enablement role within a large-scale enterprise organisation, ideally Big 4.
- Operates collaboratively across large stakeholder groups to deliver effective outcomes: Leadership Team/ HR / Technology/ Finance / Comms and wider learning function.
- Experience of developing multi-faceted technology driven solutions to deliver effective tailored learning pathways to a diversely skilled workforce.
- Analysis skills: demonstrates capacity to seek and understand true business needs from a learning perspective and develop the appropriate strategy and solutions to deliver against requirements
- Comfortable with complexity and finding a new path or solution, able to challenge accepted wisdom and gain buy in on developing new more effective operating models.
- Demonstrates a deep understanding of learning technology platforms; is able to rationally select the right tool for a specific need and is able to advise (senior) stakeholders the most appropriate path.
- Passion for learning development; aims to build effective and engaging development pathways that has a high take up and engaged user base.
- Ability to establish and build multiple, strong, professional relationships within the People function and Capabilities alike
- Exceptional communication and presentation skills
- Comfortable with handling/interpreting data and presenting data meaningfully for a senior audience.
- Broad Learning and HR technologies background
- Able to manage a small team of direct reports and mange workload c.(1/2)
- Degree level education or equivalent

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