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HR Business Partner – Global Clients & Markets

Date: Jun 5, 2019

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID145127BR
Job TitleHR Business Partner – Global Clients & Markets
CountryUnited Kingdom
FunctionKPMG Business Services
Service LineIHQ
Service Line Information

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
The Team

KPMG has developed a collective strategy to deliver on our Growth and Trust ambitions, and become the Clear Choice.
Global Clients & Markets is focused on enabling growth through a sector-led focus, and a proven Go To Market approach; equipping our Global Lead Partners to increase their win rates and improve client experience. Sitting at the centre of our matrix organization (between Geographies, Sectors and Functions), the work of Global Clients & Markets is central to achieving our Vision of becoming the Clear Choice.
The GCM team deliver on the firm’s growth and trust ambition by driving execution, consistency and efficiency of sales and Go To Market processes, driving a strong and consistent sales culture, increasing our win rate on global opportunities and delivering a compelling and consistent client experience across the firm. Therefore, enabling Global Lead Partners and their teams with an ability to leverage the right resources, solution, knowledge and processes to ensure KPMG wins by delivering brand defining work at brand defining clients.

The Role

The global team that is Global Clients & Markets represents approximately 230 FTEs spread out across multiple geographies. In order for the team to operate at peak performance, there are a multitude of operational HR matters which need to be progressed and managed on a daily basis for this team. This role therefore sits in direct support to this entire team, regardless of geography, and executes on all operational HR matters for the team in direct support the GCM COO. With multiple geographies represented and teams split across multiple locations there is a need to continually ensure that there is alignment across a multitude of HR areas, especially in the areas of recruitment, performance management, employee engagement, remuneration and general HR matters which arise on a daily basis. The ability of this role to navigate between multiple jurisdictions and provide sound operational HR support to the team is key to the smooth functioning of the GCM operation.
A key success factor of this role is establishing trusted relationships with all stakeholders engaged in the execution of all HR related matters for the function. Significant stakeholder relationships will be required with individuals such as the Functional COO, Functional Head of People, functional People Leaders, functional Performance Managers, major KPMGI location HRBPs, major KPMGI location Operational Leaders, and all functional team members.

Key Accountabilities (% of Time):
Workforce operational people management and oversight:
Maintain up to date org charts, employee lists and employment terms for all functional resources
Own the recruitment and exiting process (including moves, transfers, reporting, etc.) for all functional resources by leveraging in country resources for all functional hiring needs - act as the central point of contact for functional leadership seeking changes
Advise hiring managers on the structure of packages to be offered to new hires for KPMGI in consultation with Country HRBPs
Implement org design changes / execute against any KPMGI wide restructuring initiatives for the function
Assist the Functional People Director on workforce planning assessments and related requirements and actions (e.g. skill gap analyses, strategic resourcing, recruitment drives, retention programs, defining the experience / capabilities / role requirements of the future, mobility, succession planning, etc.) as needed
Performance Management & Promotions:
Drive and oversee the functional performance management process for all global employees of the function in alignment with country requirements (goal setting, interims, feedback, year end) and support the Functional People Director as needed for senior leadership team members and key global roles
Maintain close contact with HRBPs in all locations of the functional team members to ensure that the local country performance management processes (including promotions) are adhered to by the function
Engagement / Global People Survey:
Analyze results and execute against the GPS results for the Function regardless of location. Work closely with KPMGI leadership in each country where the functional team members reside to ensure GPS matters are aligned between the function and the KPMGI locations
Work with the Global People Survey (GPS) team to ensure all KPMGI functional resources are accurately captured in the GPS survey
Employee HR matters - in close consultation with Country HRBPs:
Work closely with Country HRBPs and the Functional COO to resolve employee matters and questions, up to and including matters such as dealing with grievances / resolving complex and/or high risk people issues to deliver commercially pragmatic outcomes
Ensure the functional performance managers understand and abide by the annual salary and bonus review process for KPMGI resources per location in accordance with the requirements set forth by the Country HRBPs
Consolidate and maintain an overview of pay decisions and nuances for each team member once agreed with the Country HRBPs and Functional COO
Support the KPMGI Head of People in understanding all pay nuances and requirements of the function
Onboarding / Exit Interviews / Attrition:
Deliver onboarding (e.g. function specific and HR matters) for new functional KPMGI hires
Conduct exit interviews of KPMGI staff (below senior level)
Support the Functional Head of People in analyzing attrition statistics across the member firms in the function, as needed

Support any HR projects in the function related the firm's People Agenda (.e.g. Project Snow) as led and directed by the Functional People Director, as needed
Support team development, coaching and culture work as led by the Functional People Director
Provide support to the Functional COO and/or Functional Head of People (where such role exists) for presentations, analysis and comms as requested


Technical Skills & Qualifications
- Deep and broad HR knowledge
- Demonstrable commercial acumen and understanding of the business
- Excellent IT skills (advanced Excel and PowerPoint)
- CIPD qualification or equivalent preferred

Experience & Knowledge
- Strategic thinker and ability to translate business needs into people plans
- Ability to work autonomously, with minimal oversight, to deliver agreed people plans
- Strong client relationships skills and influencing skills to establish credibility
- Strong collaboration skills, understanding how to operate in a complex matrixed organisation
- Demonstrated ability to evaluate and manage conflicting priorities in a fast paced environment with senior level leaders
- Resilience
- Knowledge, and use, of a range of change management techniques
- Analytical and problem-solving skills and strong delivery focus
- Strong mind-set for continuous improvement and meeting or exceeding client expectations
- Management, coaching and mentoring skills

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!

Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.

Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.

Applying with a DisabilityAs a member of the Business Disability Forum we're committed to ensuring a great experience for colleagues with a disability. Should you be successful after the initial application stage, please discuss any adjustments that you may require with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

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KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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