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Global Reporting/ Operations Manager - 12 month FTC

Date: Jun 26, 2019

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID145631BR
Job TitleGlobal Reporting/ Operations Manager - 12 month FTC
CountryUnited Kingdom
FunctionKPMG Business Services
Service LineIHQ
Service Line Information

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
The Team

Global Clients and Markets has key primary areas of focus, all aimed at winning and driving growth on our major Global Accounts and across KPMG practices and markets worldwide.
With operations in diverse countries, global clients have complex needs. To meet these challenges and requirements, Global Clients & Markets has developed the Global Accounts Program. The program works to harness the knowledge and skills of our people across services, industries and member firms in service of global clients.
Reporting into GCM Business Alignment & Technology Program lead, the GCM Reporting and operations manager is responsible for high quality, timely reporting about the account program at Global Clients & Markets (60%) and support on the GCM operations activities (40%).

The Role

The Reporting/Ops Manager has responsibilities in 5 areas for the business quality of the reporting products and for efficient and error-free production. Three common themes apply to all areas:
Match to business requirements: The Reporting/Ops Manager will work with users, SMEs and the offshore teams to understand how business decisions and assessments are made using the reporting deliverables. This includes understanding the users’ working patterns and the relative use made of printed vs mobile materials. These factors will determine presentation, medium, timeliness as well as the volume and diversity of content.
Efficient production processes: The R&S team runs routine and ad hoc processes to organize data, compile and distribute reports – many of these carried out by the off-shore team. These processes need to be reliable, error free, run on time and be sensitive to the underlying business content. The Reporting/Ops Manager will support the team in achieving the non-financial KPIs for account pipeline, revenue reporting and account planning process.
Fitness for business purpose: Responsibility for business content belongs with the related process SME. The Reporting/Ops Manager needs, however, to work with the SMEs to ensure that data is used in a way that is consistent with its scope or inherent reliability. This is a challenging ask and underlines the importance of full and deep involvement with all team members and stakeholders.
Country & global data, entities & users

Achieve a higher adoption of the global tool set by improving the connect amongst offshore teams around the KPIs
Improve the quality and uptake of pipeline, planning and reporting related deliverables to the global accounts by working with global teams
Acquire a good understanding of the structure and characteristics of the data
Take a leading on-shore role with stakeholders on new developments and quality issues
Identify new opportunities to acquire and use structured data
There is an expectation is to add new transactional data sources and the Reporting/Ops Manager will take a lead role in working these through.
Account Planning:
The data created by the Global Account planning process is of high quality and volume and is increasingly complex. Reporting capability has not kept pace with this expansion and new reporting solutions need to be identified and implemented urgently.
Work closely with the onshore team for end to end support the program with offshore team
Manage an inventory of the multiple planning reports
Build these into an integrated and consistent reporting
Manage the delivery of the data content to these reports with the support of the off-shore PMO
Work continuously to improve production efficiency and user experience
Run a program of short term improvements
Identify and test new reporting solutions
The Reporting/Ops Manager will need to work with the off-shore PMO to oversee the development of the reports, the move to production and their delivery in line with the account planning timetable.
Opportunity pipeline:

Working with the business leads to increase adoption and enhance the business contribution of pipeline to the principal stakeholders
Meeting the adoption and quality KPIs defined by the central GCM team for the account and sector pipelines
Capturing business needs for each of the product areas and managing the development program
Account Review:
Account review will support the offshore account program through regular account reviews. The focus would be to working with the team to standardize and automate reporting processes around the tool set in a process of continuous improvement. To achieve this multiple discussions with offshore teams would be required to understand the current reporting requirements.
Working on an implementation plan to review these reports and provide standard, automated and best in class reporting to the offshore account managers over within the next financial year. The role of the Reporting/Ops Manager will be to ensure that the reporting is delivered securely by the off-shore team and to work with the offshore account program lead to improve the reporting deliverables.
Following initial introduction it will be a priority to improve the supporting technology and introduce new reporting and potentially move the process on-line.
GCM Operations:
GCM Operations Team is part of GCM Enablement team, which provides project, program and operational management across the Centers of Excellences. The team supports the delivery of the portfolio of Global Clients & Markets major projects and communicates and informs essential information/updates to the team members, leadership and stakeholders. This allows the teams to compare, analyses and make inferences or conclusions, as well as to make rational decisions.
The team is organized across below areas of activity:
1.Headcount analysis onshore and offshore
2.Utilization analysis
3.Invoice management
4.Travel log management
5.Service catalogue and program monitoring
6.Cost monitoring process

The Person

Technical Skills & Qualifications
Excellent knowledge of other Microsoft software including Outlook, Word &, Excel and PowerPoint
Advance excel is a must
Knowledge of VBA and analytical tools is a plus e.g. PBI, Tableau
Experience working on operations, finance and people
Master’s degree/ MBA with minimum 3+ years of experience working in similar industries. OR Bachelor’s degree with minimum 5+ years of experience working in similar industries.

Experience & Knowledge
Experience of working in a high pressure, professional, international working environment, ideally within KPMG and for different sectors
Strong program management experience, preferably within KPMG
Experience of the KPMG commercial environment through sales, revenues, business development, sector experience would be highly beneficial
Strong performance and team management skills, who can coach and mentor larger teams
Experience in managing offshore teams and working with team members and stakeholders scattered around the globe
Strong knowledge and experience on business, analytics and process oriented projects
Solid understanding of the KPMG matrix structure, sector knowledge, communities and culture highly beneficial
People and change experience and/or organizational engagement experience would be highly useful
Solid educational background and qualifications. Degree or formal business qualification preferred

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!

Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.

Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.

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We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

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