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Global People Survey Operations Lead- 12 Month FTC

Date: Nov 11, 2021

Location: London, United Kingdom

Company: KPMG UK

Job Title - Global People Survey Operations Lead
Local Job Level - Manager
Global Job Level - Manager
Reports to - Senior Manager
KPMGI Group - Global People
Business Unit/Function - Talent
Location of Hire - Canada, UK and US preferred
Type of Hire - Secondment/rotation (12 months)
% of time dedicated to Global vs Other - 100% Global
Global Mobility opportunity - No
Is Travel Required in this Role? - No

KPMGI Group Context and Background

The mandate of the Global People team is to execute on the global business strategy through our collective People Strategy working together, and with our colleagues around the world, to deliver leading HR service to our global functions, regions, member firms and staff. Global People is responsible for designing and delivering solutions focusing on our globally agreed strategic imperatives of Mobility, Inclusion, Diversity & Equity, Culture, Digital HR, Talent and L&D.

Role Summary

The role forms a pivotal part of the Global Talent team managing the delivery of the annual Global People Survey. A key focus is the management of the survey set up process for the network, including the execution of key milestones across all member firms, providing virtual classrooms in support of each milestone, and providing support through regional support teams to enable member firms to successfully participate in the annual Global People Survey.

Key Accountabilities

% of Time - Accountability:

60% - GPS Delivery
•Work with the survey vendor to implement network survey set up, administration, and results delivery requirements.
•Manage country adherence to survey set up milestones, in partnership with regions, for accurate data and technical requirements submission for successful survey go-live and reporting
•Manage regional relationships to provide a consistent process delivery of the GPS through a regional support model
•Delivery of training and support materials to enable countries to deliver their local GPS and in support of Global delivery, this includes VC delivery throughout GPS calendar to countries
•Facilitate and/or manage expectations when requests for customizations are made from member firms
•Manage required survey set up documents from member firms to stanchly meet agreed deadlines for milestones
•Ensure network-wide access to response rates during survey administration

30% - GPS Management
•Manages SoQM Controls implementation in relation to Global People Survey
•Maintain documentation of processes, roles, outcomes and learnings to ensure the GPS process can be carried forward without key person dependencies in future years
•Continue to support the evolution of the GPS support model with the goal of reducing key person dependency
•Contribute GPS knowledge and country perspective to internal and external stakeholders
•Develop knowledge of the Qualtrics survey platform to grow internal expertise
•Work with finance to manage recharging for customizations

10% - Relationship Management
•Team management: ensuring the team is coordinated towards delivery with clear roles and responsibilities, as well as support for their own development
•Stakeholder management: inclusive but not limited to the Global Talent Team, Regional Leads, and Country GPS contacts
•Respond to GPS-related requests and member firm requirements, while keeping the GPS process integrity a top priority
•Manage the complexity of team and stakeholder relationships across time zones, language, seniority etc.
•Subject matter expert and support regarding Global People Survey, including survey set up, administration, and results reporting
•Vendor management: partnering with survey vendor(s) on a day-to-day, operational basis to ensure joint success of the GPS, in addition to holding Korn Ferry accountable for delivering on network and global requirements.
•Ensure ‘no surprises’ with a focus on proactive communication with stakeholders, particularly around escalation (i.e. contacting UK & Australia around low response rates)

“Everyone a Leader” Competencies


1.Drive quality: Delivers high-quality products and exceptional service that provide value and exceed client expectations
2.Make sound decisions: Exercises sound ethical and business judgment when making decisions
3.Build collaborative relationships: Connects with individuals, teams and organizations to build lasting, collaborative relationships that enable global, firm-wide growth
4.Champion inclusion: Creates an environment in which all people feel like they belong

Technical Skills & Qualifications

•Experience using engagement measurement or survey tools
•Project management
•Experience with Qualtrics
•Bachelor’s degree

Experience & Knowledge

•2+ years’ experience in a project management or operational delivery role
•Ideally 2+ years’ experience of using engagement measurement or survey tools relevant to the key accountabilities of this role with a consulting, OD or HR background
•Organised with strong project management experience
•Strong organisational skills and attention to detail.
•Experience of working with and managing vendors
•Experience of influencing and engaging with senior stakeholders
•Experience of collaboratively developing and driving global strategy across a complex stakeholder group
•Ability to work independently, and virtually with geographically dispersed stakeholders including managing a diverse and remote team
•Excellent written and spoken English, as well as excellent PowerPoint and presentation skills.
•Good at collating and presenting information to stakeholders in an informative, clear and professional way
•Experience of designing, developing and delivering /facilitating workshops or virtual training
•Highly professional and culturally sensitive / inclusive – ability to connect to and relate with individuals from different cultures and backgrounds and with different styles. International experience highly valued

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