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GCK Service Delivery: Manager – Platform Services

Date: Aug 3, 2019

Location: London, United Kingdom

Company: KPMG UK

The Global Collaboration and Knowledge (GC&K) Service Delivery team reports to the Global Head of Collaboration and Knowledge and works collaboratively with a number of internal teams to deliver integrated Knowledge and Research services to KPMG functions and member firms. Our mission is to apply a customer-centric and execution-focused approach to connect KPMG professionals across the globe to the intelligent content they require to better serve our clients.

Role Summary
The Platform Services Delivery Manager supports the planning, building and maintaining of KPMG knowledge sharing tools and platforms and oversees the effective delivery of a pipeline of business aligned technology projects.

Key Accountabilities
- Oversee the delivery of a pipeline of platform service activities.
- SME level technical oversight.
- Coordinate efforts with other capability team members.
- Effectively coach offshore team members.
- Monitor innovative trends and external market changes.
- Act as a champion for GC&K service delivery capabilities.
- Develop strong working relationships with key stakeholders and other hub teams.
- Pro-actively drive engagement with stakeholders.
- Day to day focus on the ongoing application related projects within the team.
- Working with different roles and disciplines, e.g. technical managers, leads, test manager, project managers and business analysts to achieve the desired outcome for stakeholders.
- Accountability for aspects of operational acceptance criteria required for the successful delivery of new services and working with relevant teams to ensure they are transitioned appropriately.
- Occasionally assist the Service Operations teams with the investigation, escalation and resolution of Infrastructure technical issues that cannot be resolved by the BAU teams.
- Maintaining of associated operational documentation, including periodic assessments and the creation and ownership of new documentation.

The ideal candidate will have the following experience:

Able to act as an SME in developing and maintaining SharePoint based solutions

Experience of Office 365, SharePoint (5 years+), SharePoint workflows and permissions

Able to understand and resolve technical queries across varying levels of complexity and risk

Experience of working on multiple projects and managing time

Excellent communication skills

Able to work in both Agile and Waterfall environments

Able to create and maintain Solution and Technical Design documents

Able to effectively translate technical requirements and communicate with technical teams and non-technical stakeholders

Able to provide or seek architecture guidance and design and work with Enterprise Architects to align technical solutions with strategy

Able to work with internal business stakeholders to support and provide design and technical expertise

People/Team Management experience

Passionate about their career and delivering quality solutions

Flexible to work on a variety of solutions, managing workloads and reporting on progress and issues professionally

Able to work effectively within a team structure to support the goals of the wider team

Able to communicate and present ideas to others in a professional manner

Assertive enough to influence and challenge themselves and others to drive the best solutions

Able to embrace and support change

A self-starter that needs minimum supervision

Proactively keeps abreast of IT industry trends and technology changes

Flexible to work out of hours if required

Demonstrable skills
- Champions inclusion.
- Drives quality.
- Makes sound decisions.
- Applies a strategic perspective.
- Fosters innovation.
- Builds collaborative relationships.
- Develops and motivates others.
- Demonstrates self-awareness.
- Advances an ethical environment.

Technical Skills & Qualifications

Educated to degree level.

Experience of MS Office 365 technologies (specifically SharePoint) and familiarity with some of the following: Microsoft Visual Studio .Net, SQL Server Management Studio and including but not limited to expertise in Web Services (REST/SOAP), HTML, HTML5, Java, JavaScript, VB .Net, CSS, CSS3, MVC, AJAX, jQuery, XML, APIs, Bootstrap and ASPX.

In-depth understanding and knowledge management tools and capabilities in the marketplace.

Project Management.

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