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GCK Service Delivery: Manager – Platform Services

Date: Jun 6, 2019

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID145056BR
Job TitleGCK Service Delivery: Manager – Platform Services
CountryUnited Kingdom
FunctionKPMG Business Services
Service LineIHQ
Service Line Information

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
The Global Collaboration and Knowledge (GC&K) Service Delivery team reports to the Global Head of GC&K and works collaboratively across a number of teams to deliver an integrated GC&K delivery services. We work closely with functions and member firms to provide collaboration and knowledge programs and products that enable KPMG employees to turn knowledge into insights and value for KPMG and our clients. Our operating model connects our stakeholders with Business Relationship Managers and Capability Hubs to create a compelling set of knowledge and collaboration products and services. Our mission is to apply a customer-centric and execution-focused approach to connect KPMG professionals across the globe to intelligent content to better serve our clients.

Role Summary

The Global C&K Services Delivery Hub oversees the consistent delivery of C&K services; drives and sustains scalable, cost efficient content curation and management processes; leverages offshore investments to deliver quality driven, managed 'pay as you go' content, platform, research and metrics capabilities to functions and KPMG member firms; facilitates the management and findability of relevant, trusted content in accordance with over-arching governance and lifecycle principles.

The GCK Delivery Manager- Platform Services provides direct support to the GCK Service Delivery Senior Manager – Platform Services and oversees the effective delivery of a pipeline of platform delivery projects and tasks executed by offshore resources within KPMG Global Services.

Key Accountabilities

- Oversee a pipeline of platform service delivery activities. Coordinate efforts with other capability team members maintaining operational effectiveness and ensuring governance standards and delivery processes are adhered to in accordance with KPMG strategy and with a focus on quality improvement
- Work closely with other service delivery hub team members and offshore management teams to ensure best practices are followed and operating efficiency target are met. Drive a high performance culture by continuously evaluating service capabilities against business requirements for a best-in-class service delivery capability.
- Maintain a culture of high performance, transparency and continuous improvement in offshore service delivery ensuring end-to-end workflows are maintained and resources are optimally untiled.
- Effectively coach offshore team member to facilitate best practice and enhance group knowledge of latest market developments
- Monitor innovative trends and external market changes and ensure the full range of C&K service capabilities is leveraged to achieve desired outputs, to maximize value-add and share best practices.
- Act as a champion for GC&K service delivery capabilities within the service delivery hub and with business stakeholders by demonstrating a deep understanding of KPMG enterprise wide technology platforms and strategy and by converting opportunities to drive growth and adoption services.
- Develop strong working relationships with key stakeholders and other hub teams.
- Pro-actively drive engagement with stakeholders to receive timely feedback that can be leveraged to enhance service delivery capabilities and processes.


- Champion inclusion
- Drive quality
- Make sound decisions
- Apply a strategic perspective
- Foster innovation • Build collaborative relationships
- Develop and motivate others
- Demonstrate self-awareness
- Advance an ethical environment

Technical Skills & Qualifications

Educated to degree level
Experience of MS Office 365 technologies (specifically SharePoint) and familiarity with some of the following:
Microsoft Visual Studio .Net, SQL Server Management Studio and including but not limited to expertise in Web Services (REST/SOAP), HTML, HTML5, Java, JavaScript, VB .Net, CSS, CSS3, MVC, AJAX, jQuery, XML, APIs, Bootstrap and ASPX
In-depth understanding and knowledge of KPMG C&K platforms, tools and technologies
Strong knowledge and understanding of analytics for knowledge and collaboration and how it can enhance business activity in a global environment
In-depth understanding and knowledge management tools and capabilities in the marketplace
Cloud or virtual server experience
Project Management
Resource/Staffing Management

Experience & Knowledge

Understanding and demonstrable proficiency with the processes that govern the creation and distribution of knowledge assets.
Understands the principles of Knowledge Management models and processes, as well as its tools, structures and technologies.
Ability to collaborate with multiple teams across an organization including global, country, and technology.
Strong influencing and stakeholder management skills. The candidate should have existing (or be able to quickly establish) strong relationships with stakeholder individuals and groups at all levels across KPMG.
Ideally the candidate will have a pragmatic understanding of C&K related content constraints and risks within KPMG, and an ability to deliver effective solutions.
Strong project management skills
Able to perform with minimal direction supervision with proactive work style
Ability to develop requirements based on leadership input
Performance/status reporting
Strong influencing and negotiation skills
Knowledge of KPMG organization and business processes
Excellent oral and written communication skills
Well organized with good prioritization/workload management abilities
Strong people management and development skills
Excellent attention to detail
Good understanding of KPMGs Marketing and Branding principles
Collaborative, team player, who has exceptional relationship building/relationship management skills to establish rapport, build trust and confidence, and manage customer expectations
Demonstrate a commercially aware and client focused approach

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!

Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.

Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.

Applying with a DisabilityAs a member of the Business Disability Forum we're committed to ensuring a great experience for colleagues with a disability. Should you be successful after the initial application stage, please discuss any adjustments that you may require with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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