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Dynamics 365/CRM Technical Senior Consultant

Date: Jan 11, 2019

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID140453BR
Job TitleDynamics 365/CRM Technical Senior Consultant
CountryUnited Kingdom
FunctionKPMG Business Services
Service LineExceptional Items
Service Line Information

KPMG OverviewKPMG Crimsonwing is part of KPMG and focuses on business consultancy and IT solution implementations within the fields of ERP, CRM and eCommerce.

KPMG’s Advisory function is building a world class Microsoft Dynamics Practice with KPMG Crimsonwing at the fore.

The practice is focusing on advisory services that relate to the Microsoft Dynamics family of products. This includes implementation of these systems and engagements relating to Independent Programme Assurance when a 3rd party is implementing these.

KPMG Crimsonwing have experienced significant growth in demand for these types of systems as clients seek to move away from more expensive tier 1 ERP and CRM systems towards a lower TCO, more user friendly suite of systems. There is also appetite in the market for Microsoft Dynamics as a replacement to aged infrastructure.

The growth of our existing Microsoft Dynamics team further enables KPMG Crimsonwing to have full control over the implementation services whilst maintaining the project management, change management and BPR capabilities it is famous for. This provides our clients with a greater breadth of capability and also gives them a single consultancy solution for an end to end transformation programme.

Job Description
Opening Date - 20th December 2018
Closing Date 17th January 2019
Multiple Roles Available
Competitive Salary and Negotiable Benefits

The Role:
The Dynamics CRM Technical Senior Consultant is a lead team member of KPMG Crimsonwing’s customer delivery of Microsoft Dynamics 365/CRM centred solutions. The Technical Senior Consultant will be responsible for the technical solution design and will be hands on designing and leading the implementation of Dynamics CRM solutions working with both onshore and offshore development teams. The Technical Senior Consultant will also design, lead and manage the development of integration solutions between Dynamics CRM and various third party and legacy systems for KPMG Crimsonwing clients.

- Lead the technical component of KPMG Crimsonwing engagements while effectively interfacing and communicating with engagement and programme managers as well as leading the technical delivery team to ensure that the CRM solution meets client’s requirements;
- Design Authority for MSD CRM and Integration points, including ratifying and updating, where required, current design principles;
- Chairing technical and design working groups;
- Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices and based on Microsoft Dynamics standards and supported configuration/customisations;
- Work along with business Solution Architect and create high quality design and sustainable client solutions and project documentation;
- Deliver all consultancy and development work per KPMG Crimsonwing’s Project Methodology, ensuring that all software applications are implemented successfully per the project plan: on time and on budget;
- Lead the technical side of Pre-Sales activities as required including designing and building demo and proof of concept solutions for various client presentations as well as presenting to prospective clients.
- Design and lead the creation of KPMG Crimsonwing Dynamics CRM solutions and industry templates.
- Ownership of the End to End Solution Design for MSD CRM
- Liaising with Key Stakeholders, to ensure requirements are met and the solution is robust, including but not limited to:
o The business
o IT Services- including Architecture, Security, Core Technology
o The Technical and Data project teams
o Near Shore Development teams
o Functional and Testing teams

Qualifications, Skills & Experience Required:
- Proven experience with Microsoft Dynamics CRM including 3 Microsoft Dynamics CRM Certifications (CRM Online 2013, 2015, 2016 or 365).
- Proven experience working with Microsoft Dynamics CRM from both a technical and functional perspective in Microsoft Dynamics CRM Online 2013, 2015, 2016 or 365.
- Proven strong technical architecture experience especially around integrating Microsoft Dynamics CRM with other solutions such as other Microsoft products and third party or legacy systems.
- Proven hands-on experience designing and developing Dynamics CRM extensions including plugins, custom workflows and JavaScript.
- Proven experience of leading the delivery of multiple complex CRM solutions including systems integration and using the Microsoft technology stack.
- Proven experience in CRM Configuration, Customisation, standard workflows, dashboards, forms, views and standard reports development.
- Proven experience and a detailed knowledge of all CRM functional areas including Sales, Marketing, Customer Service and Contact/Case Management.
- Proven strong technical experience in Microsoft SQL Server, Reporting Services (SSRS) Integration Services, Analysis Services and MDS/MDM technologies.
- Proven experience of Microsoft Dynamics CRM Accelerators, industry templates and add-ons as well as ISV solutions and products commonly used in CRM projects.
- Proven experience of .NET development including experience writing ASP.NET and C# code.
- Proven experience of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions.
- A proven track record of successful implementation of a number of leading edge technological solutions within large client companies across a number of business verticals.
- A proven ability to develop clear understandings of clients’ needs and the ability to incorporate them into a solution.
- Proven experience of consultancy roles in software delivery.
- Proven experience in a delivery-orientated IT environment using waterfall and agile methodologies.
- Adept at Business Requirement Analysis.
- Proven experience supporting pre-sales activities is an advantage.
- Proven technical project documentation experience especially for work packages to be implemented by offshore teams.
- Proven Business process mapping, modelling and documentation experience.

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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