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Dynamics 365 for Customer Engagement Solution Architect

Date: Jan 30, 2019

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID141711BR
Job TitleDynamics 365 for Customer Engagement Solution Architect
CountryUnited Kingdom
LocationLondon
FunctionKPMG Business Services
Service LineExceptional Items
Service Line Information

KPMG OverviewKPMG Crimsonwing is an international business & IT solutions provider that supports organisations in business transformations enabled by technology. Our work focuses on Enterprise Resource Planning (ERP), Customer Relationship Management (CRM and Online Solutions. Using our business and IT expertise we can help automate and transform organisations with the established business technology solutions of Microsoft, Intershop and Magento and a wide range of professional services.

KPMG Crimsonwing consists of more than 600 skilled employees, offers 24/7 support services and has a near-shore centre in Malta. Together with KPMG’s global network of member firms clients can benefit from a broad professional palette of business services, enabled by technology.

Job Description

The Team:
KPMG’s Advisory function is building a world class Microsoft Dynamics Practice with KPMG Crimsonwing at the fore.

The practice is focusing on advisory services that relate to the Microsoft Dynamics family of products. This includes implementation of these systems and engagements relating to Independent Programme Assurance when a 3rd party is implementing these.

KPMG Crimsonwing have experienced significant growth in demand for these types of systems as clients seek to move away from more expensive tier 1 ERP and CRM systems towards a lower TCO, more user-friendly suite of systems. There is also appetite in the market for Microsoft Dynamics as a replacement to aged infrastructure.

The growth of our existing Microsoft Dynamics team further enables KPMG Crimsonwing to have full control over the implementation services whilst maintaining the project management, change management and BPR capabilities it is famous for. This provides our clients with a greater breadth of capability and gives them a single consultancy solution for an end to end transformation programme.

This is a dynamic and exciting opportunity to join a growing practice within an established and market-leading firm.

The Role:
We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be on all presales activities around the Dynamics 365 platform as well as methodology diagnostics and high-level solution architecting. You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff.

This role is therefore kingpin to KPMG Crimsonwing customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG Crimsonwing.

Responsibilities

— The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions
— Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
— Have an exceptional understanding of Dynamics 365 technical and functional capabilities
— Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset
— Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
— Define training needs within the team and coach other team members
— Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
— Meet and exceed customer expectations of business knowledge, skills and behaviour.
— Identify business/project risk and mitigate or communicate as necessary.
— Ensure progress updates are communicated to relevant parties both formally and informally.
— Identify practice development activities and help in defining how these will be delivered
— Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
— In all activities, ensure timely completion of internal processes and mandatory training.
— Represent KPMG Crimsonwing in a professional and positive manner at all times.

The Person:
Qualifications and Skills

— Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365
— Deep understanding of Azure and cloud technologies, .Net development and PowerBI.
— Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support.
— Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:
- Sales Management
- Marketing automation
- Project Services Automation
- Customer Service Management
- Field Services
— Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
- Azure SQL / SQL Server
- PowerApps, LogicApps, Flow and Common Data Service
- Visual Studio Team Service
— Knowledge of best practices for working with offshore teams
— Experience of Agile Methodology
— Certification in TOGAF or Zachman Framework would be beneficial
— Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud
— Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable
— Graduate from a top University
— A relevant degree within a computational or business discipline
— Ideally a minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;— Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant
— Ability to lead engagements and present to the C-Suite stakeholders.
— Experience with Dynamics 365 in a Lead Design Consulting role
— Experience of large scale CRM implementations
— Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
— Pre-sales experience
— Excellent presentation and demonstration skills
— Business process mapping, modelling and documentation knowledge
— Experience of mentoring junior and offshore staff


Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.


‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.



Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy


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