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Customer – Insight – Manager (Medallia)

Date: Oct 13, 2021

Location: London, United Kingdom

Company: KPMG UK

At KPMG Customer we believe in the importance of creating consistently brilliant customer and employee experiences. The way we do that is by combining our unique Nunwood insights, with a talented team of experience designers alongside the transformation capability to make it real.
We bring together over 2,500 Customer practitioners in over 30 countries. If you believe what we believe – we’d love for you to join the team.

This role sits within our Customer Insights team. The Customer Insights team are responsible for capturing, organising and analysing customer data signals to help our clients drive growth through a better understanding of their customers. We work with clients to develop data strategies that make best use of customer data to drive impact and improve the reputation and efficiency of the Insight function within a business.

This client facing role focuses on building and leading teams of consultants and technology teams to win, design and deliver digital, data & analytics driven solutions for our clients.

Key Responsibilities

• Lead a team of multidisciplinary professionals to deliver high quality data & analytics solutions, including commercially highly relevant recommendations
• Manage and oversee programmes underpinned by Medallia and be comfortable identifying trends and strategic opportunities within large sets of data
• Build new and maintain client relationships to ensure continued success on often long standing engagements of at least 2 years
• Run and develop emerging and established accounts, building senior client relationships and driving deeper integration with our clients’ businesses
• Identify efficiencies in KPMG’s processes and proactively seek to improve business best practice
• Support the Customer leadership team together with Consulting Market Leaders to build and action Go-To-Market plans within their industry, focussed on target clients
• Coach and develop between 4 and 6 junior team members during projects and as part of the wider Customer team

Skills and experience

• From a consulting or agency background with experience in a senior insight, data, analytics or complex project delivery and account management roles
• Strong familiarity with Medallia with experience of leading workstreams that are underpinned this software
• Ability to lead teams to identify and deliver high quality solutions for clients grounded in data strategy, data visualisation, analytics, data engineering or quantitative customer insights.
• Ability to identify the strategic opportunities arising from key trends in clients’ customer data and convert these into revenue generating engagements
• Identifying new business opportunities and leading bid teams to win revenue for a business
• Senior level stakeholder engagement and management, including maintaining client relationships
• Thorough understanding of the customer data & insight technology landscape

This role can be based Nationwide

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