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Customer Assistant Manager -Infrastructure, Government & Health

Date: Feb 21, 2021

Location: London, United Kingdom

Company: KPMG UK

As an Assistant Manager within Customer, you will be responsible for supporting on workstreams within customer transformation projects across the Infrastructure, Government and Healthcare sectors. The Assistant Manager will also provide active contribution and participation within the Infrastructure, Government & Healthcare business to ensure development of key propositions – supporting a collaborative culture. A good understanding of wider capabilities that are intrinsically linked to the customer agenda is required and therefore, the role requires an appreciation and understanding of wider capabilities across Strategy, Insight and Technology deployment. Furthermore the candidate will be required to support the team in managing client relationships to enhance the reputation of KPMG as an advisor of choice

Skills

• Understanding and application of the customer related design and processes
• The application of customer diagnostics – and how to present the outputs into strategy or service design
• An appreciation of customer strategy – the who, why, what and how
• Understanding of operating model design and deployment
• Experience of taking service design recommendations and turning into a detailed implementation plan
• Desirable experience of working on customer programmes of change
• General management consulting skills, including project / programme management, strategy development, business analysis, technical delivery and problem solving

Knowledge

• A background in service design work is preferable
• Experience of supporting projects relating to digital, customer experience or CRM enabled transformation
• Front office service delivery – direct channel, face to face
• Good knowledge of core elements of customer-centricity and customer culture

Person profile

• Ability to demonstrate examples against each of the KPMG values – integrity, excellence, courage, together, for better
• Good team building and facilitation skills
• Good internal and external relationship management
• Highly organised self-starter able to work to deadlines and manage multiple priorities with attention to detail/ completer finisher
• Demonstrating resilience and adaptability in order to remain client focused and meet the needs of the team
• Effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders
• Comfortable supporting business development initiatives including bid and proposal development



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