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Connected Front Office Customer – Assistant Manager

Date: Oct 13, 2021

Location: London, United Kingdom

Company: KPMG UK

At KPMG Customer we believe in the importance of creating consistently brilliant customer and employee experiences. The way we do that is by combining our unique Nunwood insights, with a talented team of experience designers alongside the transformation capability to make it real.

We bring together over 2,500 Customer practitioners in over 30 countries. If you believe what we believe – we’d love for you to join the team.

This role sits within our Connected Front Office capability, which brings together expertise in Sales, Marketing, Service and Experience Design to transform the way businesses interact and engage with their customers. We help our clients connect with their customers on multiple levels and channels by embedding awareness of and benefit to the customer in every aspect of the business.

In this client facing role, you will use our pre-built assets, robust methodology and technology alliances to enable greater speed to value for our clients and support us in growing our revenue stream and Practice now and for the long term.

Key Responsibilities
• Play a key role in bidding, winning and delivering customer-centric transformation engagements of significant size and scope
• Support the day-to-day delivery lead on front office transformation projects from requirements gathering workshops all the way through to post-implementation support and adoption analysis
• Work as part of a delivery team to identify client problems and shape customer-centric solutions leveraging data and insights
• Help clients focus on generating value through their front-office investments, with a clear performance focus and value creation
• Input into developing business cases and benefits tracking as part of client engagements
• Work with our technology teams to prototype, test, integrate key technology solutions
• Support the Customer leadership team and Consulting Market Leaders to build and action Go-To-Market plans within their industry, focussed on target clients

Skills and Experience:

The ideal candidate is likely to have a blend of the following skills and experience:
• From a consulting, technology services or industry-based CRM programme delivery background with experience of designing, building and delivering solutions
• Exposure to customer-centric front-office transformation programmes (marketing, sales or service), ideally with an understanding of experience design and/or digital
• Strong problem-solving mindset, comfortable working in ambiguous situations
• Experience leading workstreams and associated deliverables for internal or external clients
• Understanding of agile delivery
• Experience working with corporate organisations, in Retail, CPG, Energy & Utilities, Telco Media sectors

Whilst we anticipate continuing to work in a hybrid model, sharing working days between the KPMG office and home, this role may require travelling within the UK or abroad to meet specific client demands.


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