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Change Manager

Date: Jun 23, 2021

Location: London, United Kingdom

Company: KPMG UK

Role: Change Manager – Grade C

Performance Group: Digital Transformation

Function: Technology

Duration: Permanent


The Team
The firm’s strategy and vision increasingly incorporates bigger, transformational changes and a requirement to implement at a faster pace. At the same time, the cost of failure is increasing, and we cannot afford to deliver change programmes not aligned to the strategy or not delivering planned business benefits.

The Digital Workplace team have been responsible for the successful rollout of Microsoft Teams firm-wide and as part of FY21 have a significant roadmap to deliver to enhance the digital workplace experience.

There are a number of key transformation programmes taking place in FY21, including Device Refresh, One Intranet, Voice Strategy and Work Modes focused on supporting the successful deployment of firm-wide hybrid technology.

The Senior Change Manager will work with multiple business stakeholders to ensure effective delivery of change and that the right level of support is in place for users impacted by change.

The Role
– Apply KPMG change management method (BCM), processes and tools to create a strategy to support adoption of the changes required by the project
– Work across and build strong relationships with business leaders and stakeholders to shape and deliver a change plan
– Build strong working relationships with relevant functions to effectively support the change and project
– Integrate change management activities into project plans including system design, development and testing phases
– Conduct impact analysis and assess change readiness particularly end user readiness
– Identify, segment and analyse key stakeholders and groups to build an effective stakeholder engagement strategy and plan including approach for potential stakeholder resistance
– Support definition of project roles and responsibilities e.g., Change Agent and Super User
– Consult and coach project team, leaders, sponsor(s) and change agents to champion the change and provide visible ownership of the project
– Inform and support communications through developing the vision and case for change, ensuring alignment with the project business case
– Establish and coordinate a Super User network including engagement during testing
– Align changes to ways of working resulting from the project across different business areas and audience groups as required
– Contribute to a benefits realisation plan through defining and measuring change metrics and monitoring progress including readiness for go-live, lessons learnt post go-live and completing a benefits realisation report at project closure
– Provide input and support the design and delivery of project training program such as Train-the-Trainer sessions and transition to BAU
– Support the development of training and learning collateral through training needs analysis to ensure alignment with project needs and case for change
– Remove blockers to ensure the change team can engage regularly with project and business teams to validate the changes that have been identified and prioritise based on end user impacts
– Identify and analyse change risks, and prepare risk mitigation tactics

The Person
– A solid understanding of how people go through change and the change process
– Experience and knowledge of change management principles, methodologies and tools
– Experience designing, facilitating and managing workshops focused on driving to successful outcomes
– Experience working in a large and politically complex organisation
– Experience at producing and presenting senior executive level reports
– Experience in driving cultural/ behavioural change
– Exceptional communication skills, both written and verbal and excellent active listening skills
– Exceptional stakeholder skills, ability to build relationships quickly with and engage stakeholders, with a high impact in one on one / group / workshop situations
– Ability to clearly articulate messages to a variety of audiences
– Ability to establish and maintain strong relationships
– Ability to influence others and move toward a common vision or goal
– Flexible and adaptable; able to work in ambiguous situations
– Resilient and tenacious with a propensity to persevere
– Forward looking with a holistic approach
– Organised with a natural inclination for planning strategy and tactics
– Problem solving and root cause identification skills
– Comfortable working with all levels in an organisation
– Good business acumen and understanding of organisational issues and challenges
– Familiarity with project management approaches, tools and phases of system implementation projects
– Change management certification or designation desired

Desired behaviours
– Be flexible and thrive in a rapidly changing environment
– Be open to learning new things
– Confidence to make new contacts, deal with senior individuals and provide challenge
– A strong communicator, your communication should be clear, high level and precise, challenging where appropriate to ensure the project continues to move in the right direction
– Strong team–player who is supportive of colleagues
– Flexible working style, thriving on new opportunities
– Integrity – the quality of being honest and having strong moral principles for the good of the
– programme
– Diplomatic ability to influence others at all levels of the business
– Strong and demonstrated ability to build lasting relationships with key stakeholders
– Ability to competently mediate disagreements and negotiate agreeable resolution


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