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Dynamics 365 CRM Functional Consultant

Date: Mar 21, 2019

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID140197BR
Job TitleDynamics 365 CRM Functional Consultant
CountryUnited Kingdom
FunctionKPMG Business Services
Service LineExceptional Items
Service Line Information

KPMG OverviewKPMG Crimsonwing is part of KPMG and focuses on business consultancy and IT solution implementations within the fields of ERP, CRM and eCommerce.

KPMG’s Advisory function is building a world class Microsoft Dynamics Practice with KPMG Crimsonwing at the fore.

The practice is focusing on advisory services that relate to the Microsoft Dynamics family of products. This includes implementation of these systems and engagements relating to Independent Programme Assurance when a 3rd party is implementing these.

KPMG Crimsonwing have experienced significant growth in demand for these types of systems as clients seek to move away from more expensive tier 1 ERP and CRM systems towards a lower TCO, more user friendly suite of systems. There is also appetite in the market for Microsoft Dynamics as a replacement to aged infrastructure.

The growth of our existing Microsoft Dynamics team further enables KPMG Crimsonwing to have full control over the implementation services whilst maintaining the project management, change management and BPR capabilities it is famous for. This provides our clients with a greater breadth of capability and also gives them a single consultancy solution for an end to end transformation programme.

Job Description
The Team:
KPMG Crimsonwing is a leading Microsoft Gold Certified partner. Every year, we go through a rigorous accreditation process, proving our skill sets and competencies anew. Our KPMG Crimsonwing Dynamics team now has more than 100 specialists, making us one of the largest Microsoft Gold Certified partners in Europe.
We implement, customise, integrate and support Microsoft Dynamics solutions and provide a whole range of additional services for a rounded offering. At KPMG Crimsonwing, we make sure we provide our clients with end-to-end solutions that work for them. Our balanced portfolio of best of breed technologies puts us in a unique position where we can deliver reliable integration between different kinds of platforms

The Role:
The Dynamics CRM Functional Consultant is a core team member of KPMG Crimsonwing’s customer delivery of Microsoft Dynamics 365 centred solutions. The Functional Consultant will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CRM solutions working with both onshore and offshore development teams.

The team is focusing on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 (CRM & ERP). This will include the implementation of these systems and also engagements relating to Independent Programme Assurance where third parties are delivering such programmes.

This is a dynamic and exciting opportunity to join a growing new business area within an established and market leading firm.


■ The CRM Functional consultant will perform customer delivery of the various modules of Dynamics CRM working closely with client teams and business stakeholders;
■ Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery teams;
■ Interface effectively with other members of the delivery team and the solution Architect to ensure that the CRM solution meets client’s requirements;
■ Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations;
■ The creation of high quality and sustainable client solutions and project documentation including support for testing activities;
■ Deliver all consultancy and configuration work according to KPMG Crimsonwing’s project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget;
■ Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations;
■ Work on the creation of KPMG Crimsonwing Dynamics 365 solutions and industry templates;
■ Meet and exceed customer expectations of business knowledge, skills and behaviour;
■ Identify business/project risks and mitigate or communicate as necessary;
■ Communicate progress updates to relevant parties both formally and informally;
■ Support practice development activities such as defining and configuring industry specific solutions;
■ In all activities, ensure timely completion of internal processes and mandatory training;
■ Work on own initiative and with minimal support if needed;
■ To carry out additional duties as may occur from time to time as instructed and agreed by the management team;
■ Represent KPMG Crimsonwing in a professional and positive manner at all times.

The Person:

Qualifications and Essential Skills:

■ Preferably a University graduate with relevant degree within a computing or business discipline;
■ Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable;
■ Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors;
■ Knowledge gained through previous experience covering Microsoft Dynamics CRM 2013, 2015 and 2016 (both online and on premise). Dynamics 365 knowledge is an advantage;
■ Ideally a minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;
■ Detailed knowledge and understanding of all CRM functional areas including Sales, Marketing, Customer Service and Contact/Case Management;
■ Good understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions;
■ Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons.

Experience and Background:

■ A proven track record of successful implementation of a number of solutions within large client companies, preferably across a number of business verticals;
■ A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution;
■ Experience of consultancy roles in software delivery;
■ Experience in a delivery-orientated IT environment using waterfall and agile methodologies;
■ Adept at Business Requirement Analysis;
■ Experience in supporting pre-sales activities is an advantage;
■ Project documentation experience especially for work packages to be implemented by offshore teams;
■ Business process mapping, modelling and documentation knowledge.

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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