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CE Lead Consultant (C2)

Date: Sep 14, 2021

Location: London, United Kingdom

Company: KPMG UK

The Lead Technical Consultant will be critical to the customer delivery of our KPMG Microsoft Dynamics 365 solutions and champion both the technical and functional solutions across the platform, driving the adoption of new features and technology.

About us

KPMG Microsoft Business Solutions a growing Microsoft Dynamics Practice delivering world class solutions in ERP, CRM and e-Commerce. Our solutions are focused on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 products including (CRM & ERP).Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR and sales, in one single system.

This is a dynamic and exciting opportunity to join a growing new business area within a market leading firm.


Lead the delivery of our Microsoft Dynamics 365 solutions to our clients using their deep understanding of Dynamics 365 technical and functional capabilities

Lead the design and development of sector specific templates to enhance the out of the box around Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset

Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements

Contribute to the wider CE practice by defining training needs within the team and coaching or mentoring other team members

Delivering all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan

Meet and exceed customer expectations of business knowledge, skills and behaviours

Identify business/project risk and mitigate or communicate as necessary

Ensure progress updates are communicated to relevant parties both formally and informally

Identify practice development activities and help in defining how these will be delivered

Demonstrate and role model our Firm Values

Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.

Skills and Experience including qualifications

Extensive experience as a CRM Consultant with largescale implementations, deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365

Deep understanding of Azure and cloud technologies, .Net development and PowerBI.

Broad understanding of software development lifecycle, development management,
release management, data migrations, cut-over planning and early live support

Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:
- Sales Management
- Marketing automation
- Project Services Automation
- Customer Service Management
- Field Services

Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
- Azure SQL / SQL Server
- PowerApps, LogicApps, Flow and Common Data Service
- Visual Studio Team Service
— Knowledge of best practices for working with offshore teams
— Experience of Agile Methodology
— Certification in TOGAF or Zachman Framework would be beneficial
— Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud
— Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable
— Graduate from a top University
— A relevant degree within a computational or business discipline
—Proven track record of functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;

Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment

Ability to lead engagements and present to the C-Suite stakeholders

Experience with Dynamics 365 in a Lead Design Consulting role

Pre-sales experience
— Excellent presentation and demonstration skills
— Business process mapping, modelling and documentation knowledge
— Experience of mentoring junior and offshore staff

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