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Banking Operations Transformation Manager

Date: Nov 13, 2021

Location: London, United Kingdom

Company: KPMG UK

Capability / Service Line Information:

Banking Operations is at the heart of delivering large scale, regulatory driven transformation across the Banking sector. Our primary function is to drive the delivery and fulfilment of our Banking client engagements. We bring together deep industry experience with strong operational excellence capability to deliver sustainable solutions that ensure compliance, reduce costs and enhance the customer experience. The following two core capabilities underpin all of our regulatory transformation engagements:

Transformational Leadership:
- Change Leadership
- Programme & Portfolio Management
- Enterprise Modelling
- Agile Project Management Office (PMO)
- Project Management
- Design Integrity
- Assurance

Digital Operations:
- Ways of Working
- Process re-engineering
- Workflow & Business Process Management (BPM)
- Intelligent Automation
- Machine Learning
- Design Thinking
- Biometrics
- Decision Analytics

The Role

Summary of Role Purpose:
In order to support the growth of our capabilities within the Banking Operations team, we are currently looking to recruit Managers who can make a significant contribution by combining an understanding of the banking industry with transformation, optimisation and programme assurance capabilities.

Description of the role:
Successful candidates will operate as integral parts of the Banking Operations team to deliver the following:
— Managing projects through all of the key stages of a transformation project, from diagnostic to implementation.
— Planning, leading and performing diagnostic analysis by applying analytic techniques on large operational transformation engagements.
— Service delivery in Digital Operations, such as digital solutions and data and analytics.
— Facilitating, or leading, client workshops to scope and design transformational solutions.
— Identifying, managing and mitigating risks and issues throughout the delivery lifecycle.
— Developing and continually improving solutions, methodologies and tools to deliver consistent world class operating excellence capability.

Whilst the role will enable successful candidates to operate across all Banking Operations Transformation engagements, it is expected from this role that successful candidates will have significant experience with Digital Operations engagements, and managing teams, as outlined above.

Role dimensions
Leadership & Management:
Managers can expect to be responsible for their own workstreams and projects, with end to end delivery responsibility including planning and risk management.
Leadership responsibilities include team management on client engagement and internal performance management.

Stakeholder Interaction & challenges:
Our Managers will interact with the broader team on a regular basis. There will be continuous and direct client engagement with work often carried out on client site rather than KPMG offices.

Impact, Risk, Accountability & Governance:
Our Managers will operate in the Regulatory Driven Transformation connected pillar within Management Consulting, specifically aligned to the Banking Operations service line.

The Person
Successful candidates will be able to demonstrate experience in some / all of the following capability areas:
— Planning and leading workstreams on large scale operational transformation engagements.
— Service delivery in Digital Operations, such as digital solutions and data and analytics.
— Experience delivering regulatory driven transformation engagements from initiation to implementation.
— Designing new processes across the banking product lifecycle, with a focus on operational effectiveness and customer experience.
— Identification of and execution of opportunities to enhance banking processes through the application of Robotic Process Automation and/or Data & Analytics.
— Design and implementation of Artificial Intelligence solutions, preferably in the banking sector.
— Design and implementation of Digitally-enhanced Operating Models using workflow solutions (e.g. IBM, Appian), robotics (Blue Prism / UI Path) and data-led decisioning.
— Contributing capability experience to proposition development and to proposals / bids as SMEs in their fields of expertise.
— Establishing and maintaining organisational business/capability architecture, including service definition, prioritisation and mapping.

Expertise / Technical role requirements
— Deep understanding of the Banking industry including the services and businesses processes provided to customers
— Strong knowledge of the underlying banking industry technologies, and the ability to identify and articulate resultant client opportunities and challenges
— Mature points of view of the key drivers shaping the future of the Banking industry, including regulation and new business models, and resultant opportunities for KPMG

— Significant expertise in core consulting methodologies such as process mapping, business case development, strategy development and requirements gathering.
— Experience with leading client workshops to resolve client issues/challenges, design an optimised process/control and develop an implementation plan.
— Deep experience in problem identification, solving and design for both user and business needs.
— Strong understanding of digital design methodologies such as service design, business model canvas, design thinking and implementation.
— Being a self-starter and strong team player.
— Proven ability to work in multi-disciplinary teams in a co-creation environment with clients.
— Strong interpersonal and written communication skills
— Excellent written and oral presentation skills with an inspirational and collaborative style.
— Be an active expert within our Banking capability team – supporting the leaders within the firm to shape and deliver our growth strategy

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