Share this Job

Banking Operations Transformation Manager - London

Date: Mar 25, 2021

Location: London, United Kingdom

Company: KPMG UK

KPMG is part of a global network of firms that offers Audit, Tax, Pensions & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

As a firm we help our clients navigate their biggest issues and opportunities. We aim to be universally recognised as a great place for great people to do their best work – a firm known for our collaborative and inclusive culture. And we will take pride in driving lasting, positive change in society.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Banking Operations is at the heart of delivering large scale, regulatory driven transformation across the Banking sector. Our primary function is to drive the delivery and fulfilment of our Banking client engagements. We bring together deep industry experience with strong operational excellence capability to deliver sustainable solutions that ensure compliance, reduce costs and enhance the customer experience. The following two core capabilities underpin all of our regulatory transformation engagements:

Transformational Leadership:
- Project, Programme & Portfolio Management
- Enterprise Modelling
- Agile Project Management Office (PMO)
- Design Integrity
- Assurance

Operational/ Regulatory Driven Transformation Priorities:
- Operational Resilience
- Financial Crime
- Digital Operations
- Customer and Regulatory Remediation
- Structural Transformation
- Cost Optimisation
- Process Excellence
- Risk Transformation

In order to support the growth of our capabilities within the Banking Operations team, we are currently looking to recruit Managers who can make a significant contribution by: combining an understanding of the banking industry with transformation, optimisation and programme assurance capabilities.

— Managing projects through all of the key stages of a transformation project, from diagnostic to implementation.
— Planning, leading and performing diagnostic analysis by applying analytic techniques on large operational transformation engagements.
— Facilitating, or leading, client workshops to scope and design transformational solutions.
— Identifying, managing and mitigating risks and issues throughout the delivery lifecycle.
— Developing and continually improving solutions, methodologies and tools to deliver consistent world class operating excellence capability.

Successful candidates will be able to demonstrate experience in some / all of the following capability areas:
— Planning and leading workstreams on large scale operational transformation engagements.
— Service delivery on large-scale banking operations projects/programmes.
— Experience delivering regulatory driven transformation engagements from initiation to implementation.
— Designing new processes across the banking product lifecycle, with a focus on operational effectiveness and customer experience.
— Identification of and execution of opportunities to enhance banking processes.
— Design and implementation of process improvement solutions, preferably in the banking sector.
— Design and implementation of enhanced Operating Models using workflow solutions (e.g. IBM, Appian), robotics (Blue Prism / UI Path) and data-led decisioning.
— Contributing capability experience to proposition development and to proposals / bids as SMEs in their fields of expertise.
— Establishing and maintaining organisational business/capability architecture, including service definition, prioritisation and mapping.

Expertise / Technical role requirements
— Deep understanding of the Banking industry including the services and businesses processes provided to customers
— Strong knowledge of the underlying banking industry technologies, and the ability to identify and articulate resultant client opportunities and challenges
— Mature points of view of the key drivers shaping the future of the Banking industry, including regulation and new business models, and resultant opportunities for KPMG
— Significant expertise in core consulting methodologies such as process mapping, business case development, strategy development and requirements gathering.
— Experience with leading client workshops to resolve client issues/challenges, design an optimised process/control and develop an implementation plan.
— Deep experience in problem identification, solving and design for both user and business needs.
— Being a self-starter and strong team player.
— Proven ability to work in multi-disciplinary teams in a co-creation environment with clients.
— Strong interpersonal and written communication skills
— Excellent written and oral presentation skills with an inspirational and collaborative style.
— Be an active expert within our Banking capability team – supporting the leaders within the firm to shape and deliver our growth strategy

Job Segment: Bank, Banking, Operations Manager, Consulting, Finance, Operations, Technology