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Banking Operations Transformation Assistant Manager - London

Date: Dec 29, 2020

Location: London, United Kingdom

Company: KPMG UK

Banking Operations is at the heart of delivering large scale, regulatory driven transformation across the Banking sector. Our primary function is to drive the delivery and fulfilment of our Banking client engagements. We bring together deep industry experience with strong operational excellence capability to deliver sustainable solutions that ensure compliance, reduce costs and enhance the customer experience. The following two core capabilities underpin all of our regulatory transformation engagements:

Transformational Leadership:
- Project, Programme & Portfolio Management
- Enterprise Modelling
- Agile Project Management Office (PMO)
- Design Integrity
- Assurance
- Operational/ Regulatory Driven Transformation Priorities:
- Operational Resilience
- Financial Crime
- Digital Operations
- Customer and Regulatory Remediation
- Structural Transformation
- Cost Optimisation
- Process Excellence
- Risk Transformation
The Role

In order to support the growth of our capabilities within the Banking Operations team, we are currently looking to recruit Assistant Managers who can make a significant contribution by combining an understanding of the banking industry with transformation and optimisation capabilities.

Successful candidates will operate as integral parts of the Banking Operations team to deliver the following:
- Performing diagnostic analysis, through applying analytic techniques on large operational transformation engagements.
- Service delivery or process improvement within banking operations.
- Facilitating client workshops to scope and design transformational solutions.
- Managing workstreams through all of the key stages of a transformation project, from diagnostic to implementation.
- Identifying, managing and mitigating risks and issues throughout the delivery lifecycle.
- Developing and continually improving solutions, methodologies and tools to deliver consistent world class operating excellence capability.
- Contributing capability experience to proposition development and to proposals / bids.
Experience

Successful candidates will be able to demonstrate experience in some / all of the following capability areas:
- Managing work streams or entire projects through all of the key stages of a project, from initiation to implementation.
- Designing and developing organisations strategy, target operating model and implementation plan.
- Establishing and maintaining organisational business/capability architecture, including service definition, prioritisation and mapping.
- Designing and developing solutions to enable clients to apply regulatory requirements.
- Designing new processes across the banking product lifecycle, with a focus on operational effectiveness and customer experience.
- Identifying, managing and mitigating risks and issues throughout the delivery lifecycle.
- Developing and continually improving solutions, methodologies and tools to deliver consistent world class operating excellence capability.
- Contributing capability experience to proposition development and to proposals / bids as SMEs in their fields of expertise.
- Establishing and maintaining organisational business/capability architecture, including service definition, prioritisation and mapping.
Expertise / Technical role requirements:
- Strong understanding of the Banking industry including the services and businesses processes provided to customers
- Knowledge of underlying banking industry technologies, and the ability to identify and articulate resultant client opportunities and challenges
- Strong understanding of the key drivers shaping the future of the Banking industry, including regulation and new business models, and resultant opportunities for KPMG
Skills:
- Problem-solving and solution design for user/business needs
- Working in multidisciplinary teams in a co-creation environment with clients and KPMG colleagues
- Ability to identify and support commercial opportunities and support colleagues in defining solutions in response
- Expertise in core consulting methodologies such as process mapping, business case development, strategy development and requirements gathering.
- An understanding of digital design methodologies such as service design, business model canvas, design thinking and implementation.
- Strong Business Analyst skills including experience in documenting business and technology requirements, process mapping and conducting client and customer interviews and workshops.
- Experience in problem identification, solving and design for both user and business needs.
- Excellent written and oral presentation skills with an inspirational and collaborative style.


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