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Associate Director - Turnaround

Date: Oct 5, 2021

Location: London, United Kingdom

Company: KPMG UK

Team Overview

Our Turnaround practice works with many of the top 1000 companies in the world across a range of industries including Automotive, Aerospace, FMCG, Retail, Industrial Manufacturing, Chemicals, Industrial Manufacturing, Metals & Mining, Private Equity & Hedge Funds, Telecommunications and Utilities.

The Role

Our Associate Directors bring about value to our clients by delivering quantifiable results at speed. They are adept at working hands-on side by side with clients to build organisational performance, culture and capability. They bring about value to KPMG by being a role-model for our values and behaviours, inspiring and supporting our team members to develop & grow and supporting the pursuit of new business opportunities.

Role & Responsibility

• Hands-on management of Operational Turnaround diagnostics and project(s), and support Engagement Managers in the delivery of large complex programmes
• Manage the KPMG team on the completion of day-to-day activities, and coordinate interactions with client taskforce, to achieve specific time and quality targets as per contractual commitments and to planned margins
• Identify opportunities across the top-line, bottom-line and the balance sheet, and create implementation roadmaps and a compelling business case to mobilise for implementation
• Design quick-wins, process, systems and operating model changes and lead consultants and client taskforces to install, train, coach and support the organisation in achieving and sustaining the target operational and financial results
• Support the pursuit of new business opportunities through leading market research and marketing activities, and playing a key role in the preparation of proposals and sales pitches
• Play a key role in the planning and execution of strategic team internal initiatives
• Lead, mentor, and act as role model for junior team members

Role responsibilities


• Engage with client staff at all levels to ensure continuous buy-in for the engagement (incl. through steering groups)
• Manage communication with the on-site client (formal and informal), influence and shape clients’ view of the KPMG Operational Turnaround practice throughout the engagement and maintain/improve our reputation in all client dealings
• Identify and highlight additional areas in which the KPMG Turnaround practice can add value to the client through on-selling and reference selling from existing clients within/across company and to external network

Delivering value:

• Select and use a diverse range of analytical techniques and implementation methodologies and tools to deliver assigned tasks and objectives on time/in full
• Take responsibility for supervision of projects in order to secure on-time quality of work and outputs delivered to client
• Ensure optimum resource utilisation - actively participate in resource planning and ensure optimal utilization of team
• Contribute to revenue growth – supporting the Partners and Directors in BD activities, pro-actively identify opportunities for additional work in existing clients, and support marketing activities
• Proactively monitor and help to resolve people issues, provide constructive input to colleagues, identify and act upon own and team training and development needs, provide support to career planning of team members

Organisational leadership:

• Transfer skills and knowledge to client task force and team members in the KPMG Operational Turnaround practice through coaching, mentoring, and training
• Comply with, and ensure compliance on, KPMG internal processes related to people management and service/project management
• Transfer skills / knowledge through informal al training.
• Manage the development of junior members in the practice through mentoring and coaching, acting as Performance Manager for Managers and Assistant Manager in the local geography
• Lead at least one internal initiative in the Operational Turnaround team
• Feed intellectual capital created during projects back into the Partners and Directors
• Regularly participate in interviews and assessments
• Develop methodologies - implement/test changes related to the way we approach projects and delivery

The Person

Experience and Expertise


• Educated to at least Bachelor’s degree-level
• Fluency in English
• Demonstrable experience at Senior Manager or Associate Director or equivelant level, operational hands-on experience gained through advisory or industry (or a mix of both) with a solid track record of leading Turnaround programmes and delivering top-line, bottom-line and balance sheet improvements with large global corporates
• Extensive experience across at least one of the following areas: Sales, Finance, Cash & Working Capital, Manufacturing and Supply Chain, Procurement, Lean Six Sigma
• Intimate understanding of at least one of the following key sectors: Automotive, Aerospace, FMCG, Retail, Industrial Manufacturing, Private Equity & Hedge Funds, Chemicals, Industrial Manufacturing, Metals & Mining, Telecommunications and Utilities
• Strong track-record in Change Management and behavioural change


• Fluency in other languages (especially German, French, Spanish, Mandarin, Cantonese, Portuguese)
• Comfortable with a range of analytics platforms such as PowerBI, Tableau, Qlik Sense etc.

Skills / Competencies:

• Collaborate with colleagues across the internal KPMG value chain
• Engage and build rapport with people from a wide range of backgrounds at all junior - middle management levels
• Build teams and implement through people
• Train and develop client management, taskforce members and KPMG team members
• Communicate well orally and in writing
• Adapt leadership style to different audiences and situations
• Articulate complex messages in simple and structured form, link them to conclusions and communicate results
• Challenge and act in difficult situations to get positive result, identify potential blockers to progress and remove or avoid them before they become an issue and anticipate/prepare for pushback
• Understand political relationships in organisations and identify key decision makers and influencers
• Influence based on fact and generate enthusiasm
• Review progress against targets and change approach were needed
• Coach, constructively challenge, and thereby change the behaviour of team and task force members
• Identify key trends, patterns, connections and discrepancies within complex data, ideas, events, or behaviours
• Quantify financial, service and behavioural opportunity and identify actions to release
• Rapidly identify key issues from a wide range of complex data, tell a story and quantify opportunities
• Be persistent and flexible in achieving greatest bottom-line impact towards a business goal
• Carry out complex tasks by breaking them down into manageable chunks and addressing them in a systematic way
• Accurately assess strengths and limitations of team members and identify appropriate action to improve
• Set, clearly communicate, and deliver / ensure delivery of challenging performance targets
• Generate solutions (people, systems, processes) to issues identified in client organisations

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