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Assistant Manager - Operational Turnaround

Date: Aug 25, 2021

Location: London, United Kingdom

Company: KPMG UK

KPMG Overview

KPMG is part of a global network of firms that offers Audit, Tax, Pensions & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

As a firm we help our clients navigate their biggest issues and opportunities. We aim to be universally recognised as a great place for great people to do their best work – a firm known for our collaborative and inclusive culture. And we will take pride in driving lasting, positive change in society.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.


Line Information:

We are a global practice specialising in operational turnaround and rapid performance improvement. We help leading companies worldwide achieve and sustain real gains across the top-line, bottom-line and the balance sheet. Our consultants immerse themselves in client operations, working side- by-side with people on the front lines of the business to connect their everyday actions with the company’s aspirations. We transfer our expertise to our clients, foster ownership for ongoing improvement, and build a fundamentally more capable organisation.

Our Turnaround practice works with many of the top 1000 companies in the world across a range of industries including Automotive, Aerospace, FMCG, Retail, Industrial Manufacturing, Chemicals, Industrial Manufacturing, Metals & Mining, Private Equity & Hedge Funds, Telecommunications and Utilities.

The Role

Summary of Role Purpose:

Our Assistant Managers bring about value to our clients by delivering quantifiable results at speed. They are adept at working hands-on to build organisational performance, culture and capability. They bring about value to KPMG by demonstrating commitment to our values and behaviours, taking accountability for their results and development, and by playing an active role in the development of the Operational Turnaround practice.

Description of the role:

Hands-on delivery of a work-stream working with other Associate Managers, Analysts and client taskforce members in order to achieve specific time, cost, and quality deliverables

Bring about lasting change through the delivery of quantifiable results and work in a hands-on way to engage with people and build organisational performance/capability.

Use the subject knowledge and analytical skills needed for such projects in order to support the execution of a short-term business diagnostics, which generate a business case for change and designs operational improvement programmes

Role responsibilities:

Managing Clients:

Play an active role in strong client interactions, through preparation, disciplined thinking and clear communication

Demonstrate the quality of work carried out to the client

Influence and shape clients’ view of the KPMG Operational Turnaround practice throughout the engagement and maintain/improve our reputation in all client dealings

Identify and highlight additional areas in which KPMG can add value to the client

Delivering Value:

Select and use a diverse range of analytical techniques and implementation methodologies and tools to deliver assigned tasks and objectives on time/in full

Autonomously manage and prioritise own activities, working largely unsupervised toward deadlines and carrying out actions on time/in full, and to high quality

Keep the client and KPMG management informed of the project progress, anticipate problems and highlight and act to overcome potential obstacles and maintain quality/OTIF targets

Organisational leadership:

Transfer skills and knowledge to other KPMG team members and client task force through coaching, mentoring, and training

Feed intellectual capital created during projects back into the KPMG Turnaround and Transformation practice

Be actively involved in at least one internal initiative in the Operational Turnaround team

Proactively own your development

The Person

Experience and Expertise


Educated to at least Bachelor’s degree-level

Fluency in English

Demonstrable operational hands-on experience at Assistant Manager level or equivalent in a professional environment, either within a multinational or a consultancy organisation

Good general know-how in at least one of the following areas, e.g. Sales, Finance, Cash & Working Capital, Manufacturing and Supply Chain, Procurement, Lean Six Sigma


Fluency in other languages (especially German, French, Spanish, Mandarin, Cantonese, Portuguese)

Comfortable with a range of analytics platforms such as PowerBI, Tableau, Qlik Sense etc.

Skills / Competencies:

Engage and build rapport with people from a wide range of backgrounds at all junior - middle management levels

Build teams and implement through people

Train and develop client management, taskforce members and KPMG team members

Work effectively in teams

Communicate well orally and in writing

Generate enthusiasm and buy in to the solution thus using the client to implement

Challenge and act in difficult situations to get positive result, identify potential blockers to progress and remove or avoid them before they become an issue and anticipate/prepare for pushback

See value in contributions from different viewpoints

Influence based on fact and generate enthusiasm

Review progress against targets and change approach were needed

Coach, constructively challenge, and thereby change the behaviour of team and task force members

Quantify financial, service and behavioural opportunities and identify actions to release

Rapidly identify key issues from a wide range of complex data, tell a story and quantify opportunities

Be persistent and flexible in achieving greatest bottom-line impact towards a business goal

Take the initiative (as a self-starter) to deal decisively with situations as they arise

Implement solutions (people, systems, processes) to issues identified in client organisations

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