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Assistant Manager - EMX Solutions (Flexible Benefits), ERS, London

Date: Nov 20, 2021

Location: London, United Kingdom

Company: KPMG UK

The Role

KPMG's Tax practice is one of the leading names in the UK Tax services market and is the largest non-audit practice in KPMG LLP and the UK. As such we can offer you the business challenge and career opportunity you are seeking, in an uplifting, team-based environment. Recent Industry awards reflect our success which we strive to continually improve.

The People Services emxsolutions (reward and benefits) team has an urgent need for resource to assist in the design and implementation of client reward and benefit projects. As such, an opportunity exists for an Assistant Manager who will be based in London’s Canary Wharf office.

The permanent role will be responsible for the delivery of client projects in a wide variety of sectors.

Reward and benefit solutions is a key growth area for their People Services practice. The base model for the business is well developed, but recent wins and the pipeline are extremely healthy and the business is growing rapidly. This is a very exciting time to join this already successful team.


The role involves supporting and leading on reward and benefit projects including:
- Market insights and research - providing guidance and insights on:
- Current reward and benefit technology trends
- Typical/emerging benefits in the market
- Employee engagement trends
- Pioneering new benefits currently unavailable in the market
- Benefit scheme transformation and optimisation e.g. review of existing benefit schemes to identify cost savings/ process efficiencies, enhancement to the offering and communication strategy
- Feasibility Studies and Return On Investment Reporting including the creation of board approval documentation
- Provider comparison and selection support
- Ensuring the right product provider meets the needs of the business
- Managing end-to-end provider selection processes
- Benefits Benchmarking - ensuring the benefits are aligned to an organisations market and/or their corporate mandate
- Communications including the creation of a communications strategy and implementing change within businesses
- Employee Engagement/ Experience Consultancy e.g. what is the current reward journey and employee experience?The role also involves the implementation of Flexible Benefit schemes including:
- Ensure that the team provides a high quality service to KPMG’s prospective and existing clients including all aspects of Flex design, advice and ongoing administration services; and undertaking a range of tasks during the lifecycle of each project, this includes:Project Management
- To ensure that work is carried out to a high quality and in an efficient and profitable manner
- Ability to think ahead and think of possible project pitfalls
- Ensure that implementation and annual renewal projects are project managed according to set timescales agreed by the clientClient Relationship
- Building and maintaining relationships with clients and providing high levels of client service by managing and implementing key projects
- Being a main day to day contact for clients in relation to the flex schemes worked on.Scheme & Benefit Design
- A detailed understanding of the drivers for Flex and of the HR and benefit issues that our clients face. A great part of the role is to ensure that the ongoing Flex design for our clients is best structured to address the issues they encounter
- Working with a broad range of KPMG’s prospective and existing clients to provide advice on tax efficient benefits and greater benefit choice to employees
- Consulting on best methods of delivery for flex schemes, including scheme design, technology and administration
- Providing insights and guidance to clients based on expertise and strong industry knowledge
- Experience of broking risk and non-risk benefits and providing advice to clients as required
- Ensure that all schemes are compliant with relevant legislation and HMRC regulations.Employee Communications
- Advise clients on communications strategy in relation to their reward and benefits
- Review and, where necessary draft, employee communications which adhere to HMRC regulations.Online System Implementation
- Oversee the system implementation process.Team Strategy & Development
- Act as a role model for more junior team members
- Work autonomously, taking complete responsibility and ownership of smaller projects and support others effectively with the management of larger or more complex accounts
- Delegate effectively to junior team members, taking responsibility and accountability for their work and performance
- Input to business and team strategy/development
- Support the manage the financial aspects of client projects, including monitoring of time spent and timely billing.Business Development
- Support the team’s Managers and Senior Managers with Business Development activities with an aim to winning new business for the team

- Contribute to sales activities such as proposal responses and presentations
- Support the development of new propositions to further team growth in the future.Person Specification

The successful candidate will possess the following experience and skills set:
- Proven experience of working in an HR/Reward or Benefits Consultancy role
- Able to evidence some strategic thinking and the development of ideas in reward and benefits
- Able to lead research projects and demonstrate the collation and presentation of potential solutions
- Experience of implementing Flexible Benefits scheme(s) and online technology system(s) including having mapped out the employee experience journey
- Good commercial awareness and aware of the challenges in managing a complex and challenging client group
- Confidence and credibility to manage relationships
- Extensive knowledge of market, product and technological updates within the reward and benefits arena
- Strong project management skills
- Excellent verbal and written communication skills
- Strong analytical skills and ability to manipulate and interpret data effectively
- Excellent attention to detail
- Able to work under pressure and in a rapidly changing environment
- Good experience at problem-solving
- Well organised and able to deliver to agreed timescales and expected quality standards
- Flexibility to learn and adapt to different working practices within the emxsolutions team
- Experience of managing teams and dealing with people issues
- Excellent IT literacy, particularly Microsoft Excel, PowerPoint, Word and preferably Access and Project.

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