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Assistant Manager – Corporates – Customer and Digital

Date: Mar 12, 2019

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID142800BR
Job TitleAssistant Manager – Corporates – Customer and Digital
CountryUnited Kingdom
FunctionManagement Consulting
Service LineCustomer
Service Line InformationIn KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years.

Our Customer team are highly experienced sector specialists who help organisations, with increasingly complex challenges, to transform the performance of their core operations and supply chains.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionOur clients are facing a future of massive disruption driven by regulatory change, customer expectations, new competition and technology innovation. KPMG is expanding its Corporates (telecoms, Media, technology and Energy) Management Consulting team to help these companies to successfully navigate this disruption and take advantage of new opportunities.

This role is focused on building and leading teams of consultant to win and deliver projects specifically in the area of customer and digital. Our clients face challenges covering multiple ‘customer’ perspectives –redesigning their organisation structure and capabilities to put digital at its heart; redesigning key customer facing processes, often by introducing innovative digital technologies; rethinking how best to instil a truly customer-centric culture from the top of the organisation down to the front line; and how to ensure that the customer experience is a positive one irrespective of the channels used.

Our projects are rarely standalone and the successful candidate will need to work with capabilities and solutions drawn from across broader KPMG.
Our Assistant Managers will be expected to partake in business development, which will involve building relationships internally as well as with our key target clients to identify and shape future opportunities.

You will be working with a vibrant and award winning Customer team, working in ‘Corporates’ (essentially large private sector clients across Retail, Power and Energy, and Telco). We are a growing business and there will be opportunity to develop and grow your career.

Role and Responsibilities

-Support the delivery of our Customer projects. Specifically, by undertaking roles which may include experience design, customer journey mapping, developing customer personas, business analysis and requirements gathering, development of business cases, and similar.
- Support the big and sales process around service transformation engagements
- Support the day to day management and running of the internal Customer team, by assisting in activities such as resource planning, budgeting/forecasting, developing points of view or white papers, collating knowledge, supporting social and team building activities etc
- Develop relationships so as to identify and shape future solutions and engagements - working internally (with customer leadership, Consulting Industry Leaders, Client Lead Partners, Business Development Managers, other parts of KPMG) and externally (partners, allies).

Experience and Background

- We are looking for someone with a strong work ethic to join a dynamic and fast growing part of our business, and who will play a key role in delivering customer service transformation projects in the UK
- From a major management consultancy practice or equivalent major system integrator
- Experience of winning and leading customer service transformation / operational support process redesign projects of significant size and scope for leading clients
- Comes with experience of working in the private sector. Experience in other sectors is also beneficial.
- Has experience of delivering front office transformation projects – therefore bringing experience in the areas such as marketing, sales, service, CRM systems, operating model design, operational excellence, and field force optimisation.
- Has experience of agile working and design thinking is also advantageous.

Qualifications and Skills

- Has experience of customer service transformation.
- Has undertaken projects and/or workstreams within large projects that involve combining creative visioning, digital design and development, IT, and business change capabilities
- A track record for owning problems and sets of deliverables.
- Strong people management skills.
- Strong attention to detail.
- Excellent facilitation and presentation skills.
- Ability to rapidly identify issues and propose solutions.
- Ability to work independently with limited oversight.
- Ability to deliver high quality assignments under time pressure.

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!

Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.

Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.

Applying with a DisabilityAs a member of the Business Disability Forum we're committed to ensuring a great experience for colleagues with a disability. Should you be successful after the initial application stage, please discuss any adjustments that you may require with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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