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Advisor - IT Service Management (ServiceNow) - CIO Advisory

Date: Jan 11, 2017

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID120088BR
Job TitleAdvisor - IT Service Management (ServiceNow) - CIO Advisory
CountryUnited Kingdom
FunctionAdvisory Management Consulting
Service LineCIOA
Service Line InformationIn KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years. Since our creation, we've developed in-depth knowledge of an incredibly broad spread of sectors. In IT Advisory we leverage technology to help achieve clients' business strategy and help deliver sustainable business benefits

Job Description
Roles and Responsibilities

The Business Analyst is a key member of the ServiceNow implementation project team and is responsible for determining the business requirements for IT and enterprise service management solutions. Key responsibilities include:

- Eliciting requirements
- Requirements organization
- Translating and simplifying requirements
- Requirements management and communication
- Requirements analysis
- Drive the design and review of test cases
- Build training material

Qualifications and Skills

- Strong experience in technology enabled service management transformation (ServiceNow/HP/Remedy)
- ServiceNow business analysis experience
- Experience of working with agile SDLC methodologies

Key technical skills

- IIBA / BABOK (or similar) certification
- Use of industry standard business process modelling techniques (e.g. BPMN)
- Use of industry standard agile toolsets (e.g. Aris /JIRA/Confluence experience)
- IT Op Model (Nice)
- ITIL Certification
- An understanding of IT Operating Model concepts

Experience and Background

• Consulting / professional services experience
- Requirements analysis for IT and enterprise service management solutions using ServiceNow or similar tier 1 business process toolset
- Requirements analysis using industry standard methodologies
- Experience of analysing and improving IT and enterprise service management processes
- An understanding of systems engineering concepts
- An understanding of agile software development methodologies
- Experience of working with offshore development teams
- Leading mixed onshore / offshore business analysis teams
- An understanding of data models
- Experience of reporting requirements analysis and report design
Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that all candidates are treated fairly throughout the Recruitment Process. Should you be successful after the initial application stage, please discuss with your recruitment contact any reasonable adjustments to our Recruitment Process that you may require.

KPMG's commitment to diversity

KPMG consistently features in the Sunday Times Best Big Companies to work for, which has been recognised with a special achievement award to mark our 10 years in the Top 25. We pride ourselves on being a place where your individuality is valued; you can be yourself and still achieve your potential. We believe that your individuality helps us to deliver the best results to our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG by viewing our Policy

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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