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Junior Technical Engineer (1st line support)

Date: Apr 13, 2017

Location: Leeds, United Kingdom

Company: KPMG UK

AutoReq ID120308BR
Job TitleJunior Technical Engineer (1st line support)
CountryUnited Kingdom
FunctionCentral Services
Service LineIT Services (Internal)
Service Line InformationOver 1,000 people make up KPMG's Central Services and they all play a key part in the firm's success. Whether they're in finance, procurement, HR, facilities, marketing or IT, they provide crucial support to the people who work in our 23 UK offices. Flexibility and adaptability. These are just a couple of the things KPMG looks for in its IT Services team. We're a function of KPMG Europe LLP and, as such, we're a group that constantly needs to deliver a highly-flexible, customer-focused service in response to the changing needs of the business.

KPMG OverviewAt KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.

Job Description
Role Synopsis

UK Local Support team exists to ensure that customers throughout the UK receive a service which allows them to make the best use of Information Technology. Situated geographically across the UK the team are the “face” of IT Services to the internal customer and provide support to all areas of the business.

The Junior Technical Engineer position is designed to offer an entry level route into Service Operations working within Local Support. The position holder after an introductory period will be encouraged to study for and attain recommended IT accreditations, whilst gaining on the job experience.

Key Accountabilities

- Provide desk side support, by resolving IT problems, configuring PC’s, installing, upgrading and replacing core hardware and software.
- Provide support as for walk-up and quick tickets.
- To provide local assistance to all ITS Resolver Groups in the delivery of IT solutions.
- To be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
- Act as IT liaison and become involved in the implementation of best practice across business areas, by providing informal training and advice on the effective use of the firm’s hardware and software. Help colleagues within Operations by sharing information, knowledge and experience.
- Complete Local Support duties (e.g. ticket controlling ,monitoring and allocation, checking of IT consumables, asset and warranty management) following agreed processes in a timely fashion ensuring data provided is complete and accurate.
- The ability to communicate with all levels of staff, management and up to Partner level. The main contacts will be within the Business and liaison with other UK IT colleagues.
- Work within set SLA’s and provide a high level of Service Excellence at all times.
- The position holder must be capable of working within the procedures and guidelines laid down within the Quality Management system (QMS).
- Follow all compliance and security protocols that are set out in Quality Management Documentation.

Desirable Criteria

- Guidance and advice from Team Leader and when appropriate Local Support Manager and others across IT Services as required.
- Must be able to seek assistance when required, plan own workload effectively and be capable of escalating team/technical issues in a professional manner to either Team Leader or Senior Technical Engineers.
- Experience working in a IT First line or Desk side support environment.
- Resilient, confident and tenacious.
- Solid responsible attitude.
- Strong problem solving skills.
- A good communicator and mediator.
- Resilient, confident and tenacious
- Solid responsible attitude and able to show discretion where necessary.
- Good interpersonal skills
- A flexible approach to working hours. Be prepared to travel to other sites/regions.
�� Access to a car and full clean driving licence favourable.

Qualifications and Previous Experience

- Minimum - O’Levels or GCSE equivalent. Good overall knowledge of IT.
- Demonstrate enthusiasm towards studying and qualifying for hardware accreditations for Lenovo desktop & laptop but should qualify for any other PC makes required by the firm.
- Someone who enjoys helping others.
- Experience in a Customer services or similar role.

Our DealAt KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients and our communities.

We’re at our best when you’re at your best; that’s why we’ve created ‘Our Deal’ and ‘The Academy’. Our Deal is the way we speak about the colleague experience and the expectations we have of our people. We expect the best from our people and in return we provide a stimulating, collaborative environment where each person can reach their extraordinary potential. Through ‘The Academy’, you’ll have access to communities which will support and develop you so that you build your skills and career. From introducing secondment programmes to preferential banking, and student loan payments to your birthday off, we’re making sure that our people have an amazing experience.

Flexible WorkingWhile our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a balanced lifestyle. We offer part time roles with flexible working arrangements which could include, annualised hours, early or late starts to fit around other commitments, shorter working days etc. We are happy to discuss your own requirements and our range of flexible working arrangements in more detail, should that be of interest and, as part of the recruitment process, we can put you in touch with people who work flexibly.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that all candidates are treated fairly throughout the Recruitment Process. Should you be successful after the initial application stage, please discuss with your recruitment contact any reasonable adjustments to our Recruitment Process that you may require.

KPMG's commitment to diversity

KPMG consistently features in the Sunday Times Best Big Companies to work for, which has been recognised with a special achievement award to mark our 10 years in the Top 25. We pride ourselves on being a place where your individuality is valued; you can be yourself and still achieve your potential. We believe that your individuality helps us to deliver the best results to our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG by viewing our Policy

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

Job Segment: Technical Support, Quality Manager, Procurement, Technology, Quality, Part Time, Operations, Entry Level