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Risk and Assurance Manager, Managed Services

Date: Jun 6, 2019

Location: Leeds, United Kingdom

Company: KPMG UK

AutoReq ID145156BR
Job TitleRisk and Assurance Manager, Managed Services
CountryUnited Kingdom
FunctionSolutions & Digital
Service LineSolutions & Digital
Service Line InformationSolutions & Digital services the broader Firm through delivery of core technology and managed services capabilities, collaboration and innovation development services and building our Alliances network.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
KPMG Managed Services provide an innovative and cost effective solution to the delivery of large scale review and/or processing activity across multiple industries, geographies and processes. The Managed Services operation is experienced in, but not limited to, remediation, complaint handling, claims processing, service delivery and conduct risk reviews. Managed Services Revenue targets are in excess of £20M pa and UK Operations is the principal delivery arm and driver of this revenue

We bring together KPMG subject matter expertise, highly skilled operational resource and, where required, proprietary technology assets, providing clients with a single joined-up approach.

Roles and Responsibilities

Lead the Risk and Assurance team for Managed Services across the UK. Responsibility for overall risk management in the ongoing delivery of Managed Services - an area of strategic importance for the firm. Meet with clients during mobilisations and throughout the engagement lifecycle to discuss how Managed Services can be delivered within a regulatory / compliance framework. Design and maintain appropriate quality and risk control processes across both onshore and offshore operations.

The Risk and Assurance manager will be responsible for developing enduring relationships with clients and other external stakeholders, as well as internal colleagues, to ensure that Managed Services adheres to regulatory and firm-wide requirements whilst delivering large scale and high-quality engagements.

- Responsible for client facing risk management

- Ensuring Operation Leads are supported in representing risks and compliance to clients

- Deliver policies and procedures that reflect current regulatory requirements and support MS compliance with all relevant regulatory obligations including:
- Effective record keeping
- Adequate management information
- Breach reporting
- Conflict of interest management

- Develop frameworks and oversee controls to prevent or manage breach of processes

- Design and maintenance of the Quality framework as one of the Hallmarks of our Managed Services proposition, bespoke to each client engagement

- Proactively collaborate with each engagement on quality development

- Monitor internal and external regulatory developments, including evolving best practice in compliance control

- Identification, assessment and management of the Regulatory and Operational Risks in MS

- Ownership of a strong risk and control framework across the operational teams, reviewing the key risks regularly with the Senior Leadership Team

- Consistently re-evaluate the efficiency of the Managed Services control

- Assess Managed Services future plan to ensure all compliance risks are identified

- Create an efficient and aligned risk approach across onshore and offshore operations

- Ensure Information Security risks are effectively managed in line with client expectations and work extensively with KPMG internal Information Risks and ITS teams to apply appropriate standards

Qualifications and Skills

- Ability to understand and interpret client-relevant regulation / legislation and design/implement appropriate procedures to manage risk
- Methodical planning ability

Experience and Background

Essential Experience

- Extensive experience of quality and risk management controls and processes
- Stakeholder management experience
- Knowledge of firm-wide risk management processes and applicable regulation and legislation

Desirable Experience

- Cross site working on and offshore
- Experience of working in an operational environment
- Regulatory network

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!

Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.

Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.

Applying with a DisabilityAs a member of the Business Disability Forum we're committed to ensuring a great experience for colleagues with a disability. Should you be successful after the initial application stage, please discuss any adjustments that you may require with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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