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Project Manager (12 Month FTC)

Date: Mar 29, 2019

Location: Leeds, United Kingdom

Company: KPMG UK

AutoReq ID143181BR
Job TitleProject Manager (12 Month FTC)
CountryUnited Kingdom
FunctionSolutions & Digital
Service LineManaged Services
Service Line Information

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
KPMG Managed Services provide an innovative and cost effective solution to the delivery of large scale review and/or processing activity across multiple industries, geographies and processes. The Managed Services operation is experienced in, but not limited to, remediation, complaint handling, claims processing, service delivery and conduct risk reviews. Managed Services Revenue targets are in excess of £20M pa and UK Operations is the principal delivery arm and driver of this revenue

We bring together KPMG subject matter expertise, highly skilled operational resource and, where required, proprietary technology assets, providing clients with a single joined-up approach.

The Project Manager role leads the setup of new Managed Services for clients and leads change implementations to existing projects. In this capacity, the Project Manager works closely with clients, internal business units and technology teams to direct and coordinate the efforts to deliver against client needs. This requires strong stakeholder management skills, significant project management expertise and the ability to deliver in a faced paced and dynamic environment.

The Project Manager will also help develop best practices and shape new offerings and solutions that will become part of the Managed Services service proposition. This role requires structured thinking with the ability to adapt to changing client needs and circumstances. The successful Project Manager can build excellent relationships with a diverse number of people within KPMG and our clients’ organisations as well as work on multiple sites if/when required.

Roles and Responsibilities

- Lead the planning, design and delivery of new Managed Services for our clients
- Act as project lead for more complex internal continuous improvement efforts
- Ensure appropriate project governance is implemented and adhered to for all aspects of the service delivery
- Coordinate the efforts of the delivery teams, both internal and external
- Deliver all relevant project artefacts to the required quality
- Conduct lessons learned exercises and develop best practices for service delivery
- Attend client meetings to develop strong business relationships and build necessary client confidence
- Facilitate workshops with clients to identify their needs and capture the relevant expectations
- Facilitate oversight and provide guidance to junior team members who are implementing client change requests or internal continuous improvement initiatives
- Identify improvement opportunities for project delivery and support the delivery of quantifiable benefits
- Create best practices to mobilise new engagements and existing operations
- To work within any of our UK offices, or on a customer site as needed
- Taking a significant role in developing the capability of the Project Manager role, sharing knowledge and supporting the development of other team members within Managed Services

Qualifications and Skills

- Strong stakeholder management skills
- Comfortable coordinating and leading project team members who are located at different sites, including offshore
- Proven collaboration and negotiation skills required to develop successful working relationships with internal and external stakeholders

Experience and Background

- Substantial Project Management experience with a track record of successful delivery
- Proven ability of enforcing necessary governance and rigour in a fast paced and dynamic project environment
- Solid experience of working in an operational environment and dealing with changing client needs
- Practical knowledge of operational excellence and continuous improvement methodologies and tools
- Experience of mentoring and staff development
- Strong experience working with the following technologies:
- MS Project or similar
- MS Excel
- MS Visio or IBM BlueWorks
- IBM BPM 2.0
- MS SharePoint


- Integrity
- Planning & organising
- Analytical thinking & problem solving
- Communication
- Customer focus
- Commercial awareness
- Results driven
- Curiosity
- Creative thinking

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!

Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.

Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.

Applying with a DisabilityAs a member of the Business Disability Forum we're committed to ensuring a great experience for colleagues with a disability. Should you be successful after the initial application stage, please discuss any adjustments that you may require with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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