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Learning Coordinator

Date: Jul 14, 2021

Location: Leeds, United Kingdom

Company: KPMG UK

The Team

Connected Learning
We offer an end-to-end learning service that combines advisory, specialist content, and learning delivery, building on the capability developed for clients. Our interdisciplinary Connected Learning department aims to create a culture of learning by delivering quality, innovative learning that is easily accessible, embedded to the learner’s role and has a measurable impact. Connected Learning is an emerging, but integral part of our Consultancy practice and brings together KPMG's breadth and depth of subject matter expertise with our learning design and technology skills and capabilities to help improve individual and organisational performance. It is an exciting capability area that seeks to tackle the full breadth of clients’ learning needs.
Our work covers a whole spectrum of services at the scale and quality that the market is demanding. By closely monitoring market drivers and learning trends, we have combined a best of breed technology enabled platform with a modular approach, a library of re-usable digital content and a service delivery capability. Our Learning Solutions curriculum is designed to deliver more than just training. A core part of our offering is to help clients make the connection between what their workforce has in terms of measurable skills, what they don’t have and what they need to have. This helps clients realise their immediate and future strategic business aims.

The Role

The Learning Coordinator is responsible for managing all aspects of end-to-end event delivery across a range of scheduled training events. This includes a variety of administrative functions across the event journey from approving bookings through to billing and event evaluations. The role requires excellent skills in verbal and written communication, stakeholder management, attention to detail, and working with various information management systems.
The Learning Coordinator needs to be a self-starter who can work with minimal supervision, manage their own workload, work effectively as part of a team, problem solve and provide ad-hoc support to colleagues and management. Demonstrated experience in a high-pressure client-focused team environment is highly desirable.
As a team member, the Learning Coordinator must live up to KPMG’s values and demonstrate a commitment toward the accomplishment of the team’s goals.

Responsibilities
- Coordination and ownership of all aspects of scheduled training events
- Planning, preparation and support for face to face workshop/residential events
- Appropriate handling of participants and suppliers queries and complaints by phone, email or face to face, in line with the agreed SLAs and Quality framework
- Effective customer service and relationship management across a range of stakeholders
- Operational administrative duties to include:
- Booking and confirmation of events in line with occupancy requirements
- Sourcing and confirmation of suppliers, facilitators and venues
- Provision of print and materials
- Communication with learners, suppliers and venues throughout all processes
- Post event evaluations, billing and invoicing
- Uploading of learners to multiple online programmes/platforms and managing access permissions
- Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
- Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security
- Ensure all requirements are adhered to through compliance with all appropriate policies and procedures
The Person
Essential
- Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants, guest speakers, suppliers, senior managers, Directors and Partners
- Strong attention to detail and investigative nature to ensure all elements of delivery are taken care of and all data collected is accurate
- Proven track record of delivering excellent customer service and going the extra mile
- Ability to think on your feet with excellent innovation and problem solving skills
- Analytical approach to work, good innovation and continuous improvement
- Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure
- Self-Motivated
- Adaptable and flexible
- Takes ownership of issues and sees them through to resolution
- Good IT skills and working knowledge of MS office - Excel, Word and Outlook
- IT literate, proven experience of working with multiple systemsDesirable
- Experience of working in an operational / contact centre environment
- Experience of effective relationship management
- Experience in a financial environment
- Has worked successfully in a target driven environment


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