Share this Job

KYC Subject Matter Expert (SME) - Leeds

Date: Jun 8, 2019

Location: Leeds, United Kingdom

Company: KPMG UK

AutoReq ID141736BR
Job TitleKYC Subject Matter Expert (SME) - Leeds
CountryUnited Kingdom
FunctionRisk Consulting
Service LineForensic
Service Line InformationUsing a wide variety of technical and sector-specific skills, KPMG's Risk Consulting group proactively helps clients increase profits whilst reducing reputational, operational, financial and other risks. We are experienced in managing diverse issues including fraud, regulatory compliance, risk frameworks and modelling, capital efficiency, corporate governance, dispute resolution, deriving value from contracts and much more.

Forensic - Using specialist accounting, investigation and business skills in assisting clients involved in commercial or regulatory disputes or in the investigation of fraud and impropriety. Working in the team will mean getting involved in a broad range of projects, i.e. Fraud investigations, and tracing assets.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionOverview

KPMG Risk Consulting practice proactively helps clients increase profits whilst reducing reputational, operational, financial and other risks. We are experienced in managing diverse issues including fraud, regulatory compliance, risk frameworks and dispute resolution. This role is within for our Forensic Financial Services team which specialises in managing Financial Crime risks and working alongside our colleagues in KPMG Managed Services.

KPMG Managed Services provide an innovative and cost effective solution to the delivery of large scale reviews and/or processing activity across multiple industries, geographies and processes. KPMG Managed Services practice is experienced in, but not limited to, remediations, complaint handling, claims processing, service delivery and conducting risk reviews. It brings together KPMG subject matter expertise, highly skilled operational resource (production team) and, where required, proprietary technology assets, providing clients with a single joined-up and streamlined approach.

Role Purpose

The SME is required to utilise knowledge and expertise in order to support completion of client KYC files (remediation or periodic reviews) in line with client KYC policies and procedures. They are responsible for completing Quality Assurance (QA) reviews and accreditation of the production team. They will provide SME support to the production team, as required, to ensure cases are completed in line with regulatory standard and to client KYC policies and procedures. SME will support the KYC SME Lead in all knowledge management activities (e.g. alert drafting, policy clarification, case clinic input, PKTs, huddles, appeals, etc) and as directed by the KYC SME Lead to ensure that the SME strategy is executed effectively and delivers quality SLA agreed with the client.


- QA reviews of completed KYC (Know Your Customer) files
- Provide feedback to production team clearly and succinctly
- Provide ongoing and ad hoc SME guidance and support to production team
- Review and assessment of client KYC related policies and identify areas of improvement in terms of consistency and clear and unambiguous interpretation
- Deliver policy training, as required
- Update relevant MI timely and accurately to ensure that KPI can be reported quickly and efficiently and MI is error free
- Support KYC SME Lead in knowledge management activities (e.g. alert drafting, policy clarification, case clinic input, PKTs, huddles, appeals, etc), as requested
- Assist KYC SME Lead with ad hoc activities (e.g. client reporting, client responses, etc), as requested
- Conduct root cause analysis of KYC knowledge gaps within production team and propose action plans of how to close them
- Review and constructively challenge internal operational processes to drive continuous improvement
- Build constructive and collaborative working relationships with teams on and off shore
- Drive consistent approach to case completions and quality across on and offshore teams and input into ideas how to drive cross-jurisdictional consistency
- Deputise for the KYC SME Lead during his/hers absence
- Maintain awareness of regulatory risk landscape and use this awareness to flag issues of importance to the KYC SME Lead

Essential Experience

- Understanding of KYC, AML (Anti Money Laundering), Sanctions, and Financial Crime (FC) Fundamentals with a minimum of three years’ experience of working in an FCA regulated environment
- Minimum of one year experience of working in an operational environment
- Good working knowledge of FC guidance, industry best practice and relevant regulation
- Ability to use analytical and problem solving skills on technically challenging cases
- Ability to communicate effectively in a concise and technically accurate manner, and to articulate complex messages in both written and verbal communication in a clear way
- Proven experience of working in a role where attention to detail is critical
- Ability to work successfully in a target driven environment
- Ability to deliver training and facilitate technical discussions

Desirable Experience

- Experience in working in Quality Control (QC) function
- Application of systems based KYC platforms and portals


- Confidence to be able to quickly establish credibility with production teams
- Excellent verbal and written communication skills that can be tailored to a variety of audiences
- Proven ability to work with diverse teams drawn from various parts of KPMG and backgrounds
- Good analytical skills and problem solving, self-motivation and possess an enquiring mind
- A high degree of integrity and the drive and willingness to succeed; and
- Strong team ethos and ability to work efficiently and accurately under pressure in a target driven environment

Core Competencies

- Delivery quality
- Accountability
- Resilience
- Decision Making
- Integrity

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

Job Segment: Consulting, Claims, Law, QA, Quality Assurance, Technology, Insurance, Legal, Quality