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Customer Relationship Manager

Date: Jul 14, 2021

Location: Leeds, United Kingdom

Company: KPMG UK

As a team leader, the Customer Relationship Manager must embody KPMG’s values, act as a role model, and build commitment and belief toward the accomplishment of the team’s goals.

Responsibilities
— Work across the Civil Service to understand and help meet the evolving policy and capability requirements of assigned Civil Service Departments
— Achieve individual and team revenue targets agreed for each fiscal year
— Build a deep understanding of assigned departments, build and deliver account plans and create business development and marketing initiatives to grow footprint and adoption
— Identify the most effective learning related interventions to support professional and strategic priorities across Civil Service departments, arms-length bodies and government agencies
— Develop deep and extensive client relationships built upon a thorough understanding of our client’s business needs and capability challenges
— Boost sales conversion through the deployment of rigorous sales processes, pricing, contracting and negotiation to win work
— Develop, respond to and manage responses to RFPs and bid requirements
— Prioritise work and to meet deadlines in a demanding environment
— To actively fulfil people leadership responsibilities within the CSL team, including through performance management of designated appraises and support to wider team
— Able to work with discretion due to the sensitive nature of the role
— Continuously working towards a culture of inclusion

The Person

Knowledge/Skills/Experience
Essential
— Experience working with the Public Sector, Central Government
— A proven track record of achievement within a client-facing professional role with strong consulting experience of closing and delivering complex interventions
— Experience in carrying a minimum £5m quota
— Have a strong understanding of sales, engagement and business development processes
— proven and successful experience leading and closing complex deals and bids
— Coaching sales team in sales best practice
— Strong commercial and risk acumen
— Requirements analysis and solution building
— Business case analysis, ROI reporting and impact analysis
— Challenges assumptions and validates information.
— Agenda setting and event management
— Superior influencing, negotiation and communication skills
— Excellent organizational skills
— Superior presentation and proposal development skills
— Actively engages externally and internally in order to address their views/concerns
— Thrive in a fast-paced, dynamic and evolving work environment
— Relationships and partnerships builder
— Outcome and execution focused
— Strong financial and strategic skills
— Strong external, internal and partner stakeholder management and the ability to build networks effectively
— Demonstrates curiosity and open mindedness to new ideas, approaches and perspectives.
— Accreditation from academic or professional institutes
Desirable
— Coach the team in sales best practice
— Ability to close large
— A suitable candidate will also have proven and successful experience leading a training and development department complex deals
— Demonstrate experience in designing training materials


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