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Commercial Assistant Manager - Learning - UK Wide

Date: Jul 14, 2021

Location: Leeds, United Kingdom

Company: KPMG UK

The Team

We offer an end-to-end learning service that combines advisory, specialist content, and learning delivery, building on the capability developed for clients. Our interdisciplinary Connected Learning department aims to create a culture of learning by delivering quality, innovative learning that is easily accessible, embedded to the learner’s role and has a measurable impact. Connected Learning is an emerging, but integral part of our Consultancy practice and brings together KPMG's breadth and depth of subject matter expertise with our learning design and technology skills and capabilities to help improve individual and organisational performance. It is an exciting capability area that seeks to tackle the full breadth of clients’ learning needs.
Our work covers a whole spectrum of services at the scale and quality that the market is demanding. By closely monitoring market drivers and learning trends, we have combined a best of breed technology enabled platform with a modular approach, a library of re-usable digital content and a service delivery capability. Our Learning Solutions curriculum is designed to deliver more than just training. A core part of our offering is to help clients make the connection between what their workforce has in terms of measurable skills, what they don’t have and what they need to have. This helps clients realise their immediate and future strategic business aims.
Learning 2020
One of our key learning projects is to work with external partners and Her Majesty's Civil Service to integrate and coordinate service delivery and customer experience of cross-government learning for the United Kingdom’s Civil Servants. As part of this Learning 2020 project, we are responsible for coordinating multiple service providers, tailoring learning content, delivery of ‘off the shelf’ learning products, and measuring impact and effectiveness. We aim to help the Civil Service embrace a culture of learning, increase the range and quality of learning solutions, and improve the value for money of its learning and training interventions. We aim to help the Civil Service provide its staff with a seamless and impactful learning experience that is coordinated and built collaboratively to leverage leading practices and subject matter experts from multiple industries and service providers.

The Role

The Commercial Assistant Manager works within a team to provide commercial support for all aspects of learning delivery including supporting the scoping and qualification of new requirements, sourcing, contracting and onboarding of new suppliers, allocating work orders, purchase orders, handing off cases to our Service Centre, and managing sourcing and supplier risks. The role relies on strong contract and supplier management, conflict resolution, and communication skills to manage suppliers end ensure seamlessness integration and coordination between suppliers and internal stakeholders.
As the Commercial Assistant Manager must oversee relationships with external suppliers, strong analytical and attention to detail, especially with respect to procurement process, legal documents, internal risk management requirements, and contractual and Service Level Agreement obligations is essential.
As a role model, the Commercial Assistant Manager must embody KPMG’s values and demonstrate a commitment toward the accomplishment of the team’s goals.

— Manage supplier relationships and represent the firm well
— Contracting and on boarding new companies
— Work at pace to tight client deadlines
— As required, guide and advise junior colleagues and manage tasks to completion
— Support sourcing activity during RFP processes including: Internal Quality and Risk Management checks on potential new suppliers
— Work with Commercial Manager to resolve any issues or concerns related to Suppliers
— Support supplier onboarding activities and ongoing supplier compliance requirements
— Support the release of new service offerings, such as:
— Working with Commercial Managers and Delivery Leads to assist in the generation and tracking of supplier work orders for new service requirements.
— Uploading work order details into the PO system
— Identifying and maintaining a detailed log of Intellectual Property
— Providing timely and accurate Management Information:
— Liaising with MI team to collate supplier MI.
— Analysis of supplier MI to inform supplier performance management activities
— Managing supplier areas on our collaboration tool to enable access to MI and trainer materials

The Person

— Demonstrable commercial acumen, ideally supported by formal study and exposure to contract law
— Able to manage risk in a complex environment
— Ability to coach, mentor, advise and instruct junior colleagues
— Able to analyse data and draw out key messages
— Extensive knowledge of working with suppliers
— Organises and schedules workload effectively
— Seeks to improve service delivery on an ongoing basis
— Develops a breadth of technical, transferable and core skills
— Able to interpret and apply commercial process consistently
— Able to challenge assumptions and validate information within due process
— Willing to build a deep understanding of the business area and show a personal commitment to meeting business needs
— Willing and able to respond positively to demand and stretching tasks; bouncing back from any setbacks
— Excellent verbal and written communication skills
— Stakeholder management and relationship-building skills; builds and develops positive constructive relationships across client teams
— Demonstrates that they actively engage with others in order to address views and concerns.
— Demonstrate curiosity and suggest new ideas, approaches and perspectives.
— Ability to problem solve and convey information to client members outside the commercial team
— Anticipates when others need support and offers help
— Pro-actively calls out bad behaviour

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