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Business Analyst Manager

Date: Nov 22, 2018

Location: Leeds, United Kingdom

Company: KPMG UK

AutoReq ID128597BR
Job TitleBusiness Analyst Manager
CountryUnited Kingdom
FunctionSolutions & Digital
Service LineManaged Services
Service Line Information

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionThe role is responsible for the delivery of Change services and supporting the transition into new engagements, providing the services referred to above in support of an Operation. The ability to engage and communicate with good people management skills and experience are therefore essential, with a demonstrable track record of having successfully led a small change team in an operations environment.

In addition, the role will be required to build an understanding of our technology solutions to support the delivery of change into the operation, with a focus on process standardisation and improvement to ensure our services are delivered to a high quality at as low a cost as possible. This will entail management of resources which will configure initial process design and ongoing change.

Roles and Responsibilities

- Working closely with business heads, other business or specialist managers to ensure that the impact of business change is assessed, planned, monitored and delivered to optimise benefits whilst maintaining BAU. Where appropriate agreeing any deviation to KPIs whilst Change is implemented
- Responsible for effective stakeholder management, communicating with Senior Leadership Team and other managers to keep them up to date with progress, issues and developments providing appropriate briefing to enable them to make informed decisions about the approach and direction of change and where appropriate making recommendations on whether or not to proceed
- Drawing on own and SME knowledge to provide operational areas solutions to meet change requirements
- Working with operational managers to embed change within the business.
- Identifying requirements for processes, procedures and practices to achieve change and deliver the planned benefits, ensuring that the communications and training manager has the necessary information to communicate changes
- Recruit, develop, reward and manage performance of the Business Analysts, ensuring quality standards of performance and delivery of results
- Ensure the policy, procedures and practices of the Change Team comply fully with all legal and regulatory requirements and codes of practice/conduct
- To ensure that effective risk, issue and dependency management processes are established within the Change Team in accordance with the Managed Services risk appetite and risk control framework
- Responsible for coordinating business activity relating to UAT in line with the test strategy from Technology Development
- Responsible for coordinating business input to post implementation reviews and ensuring that learnings are adopted by operations
- Liaise with the Project Managers and provide operational input to IT Technology to ensure designed technical solutions are fit for operational purpose
- Building core knowledge in Change team during set up and shaping activities for each engagement in liaison with Project Managers
- To effectively shape and manage process changes for the client across sites, ensuring a high level of customer service to all customers
- Manage the business configurable systems which support Operations in accordance with the framework agreed with Technology Development
- Ensure the effective co-ordination of activity, events, projects and communications across Operations to enable consistency and utilisation of resources.
- Ensuring that corrective action relating to any project issues are tracked
- Demonstrate flexibility to lead and manage activities across sites
- Identify individual training and coaching needs and build appropriate succession and development plans
- Performance manage and develop colleagues, maximising talent and contribution of individuals in delivering value

Skills Required

- Operational environment experience, coupled with a bit of experience spent within a change function leading Business Analysts
- Good communication and stakeholder management skills.
- Experience of project management disciplines and methodologies
- Proven ability to work with other functions, including cross-divisional and external suppliers to achieve business objectives
- Understanding of Managed Services tactical and strategic objectives
- Analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business.
- Budgeting, forecasting and planning experience in an project environment
- Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes
- Preferred background in Financial services industry, although not essential, with exposure to remediation, complaint handling, claims processing and conduct risk reviews in the UK
- Contributes and drives continuous improvement or transformation


- Delivery to milestones
- Stakeholder satisfaction
- Profitability of business by delivering to budgets
- Adherence to regulatory requirements
- Deliverables in Line with the Ops Score Cards or Plans
- Satisfactory Audit reports
- Colleague Engagement & turnover


- Integrity
- Planning & Organising
- Interpersonal Effectiveness
- Leadership
- Change Agent
- Decision Making
- Customer Focussed
- Driving Results
- Accountability
- Creative thinking
- Resilience

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

KPMG consistently features in the Sunday Times Best Big Companies to work for, which has been recognised with a special achievement award to mark our 10 years in the Top 25. We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break

At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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