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Apprenticeships – Operations & Delivery Manager - CSL

Date: Dec 12, 2018

Location: Leeds, United Kingdom

Company: KPMG UK

AutoReq ID139051BR
Job TitleApprenticeships – Operations & Delivery Manager - CSL
CountryUnited Kingdom
FunctionManagement Consulting
Service LinePeople Consulting
Service Line InformationIn KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years. Since our creation, we've developed in-depth knowledge of an incredibly broad spread of sectors.

In People and Change we specialise in organisational development, talent management, behavioural change management and optimising the HR function.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
The Team:

- We help Civil Servants make a difference to the lives of people right across the UK by ensuring that they have the learning and development interventions they need to do their jobs
- KPMG currently leads a talented consortium of learning and development experts who work as a team to deliver a Core Curriculum and bespoke courses and programmes for civil servants across the UK and beyond
- You will be involved in the largest learning and development intervention in the UK that will fundamentally improve the way that civil servants learn
- We have already delivered a comprehensive suite of learning solutions, utilising digital technology and blended learning solutions, to help the Civil Service achieve this ambitious transformation

Job Purpose:

The Operations and Delivery Manager will report into the Head of Apprenticeships - CSL and will ensure the effective operation of apprenticeship programmes delivered directly and through our subcontracted partners to Civil Service employees. KPMG is a ROTAP registered apprenticeship training provider that is contracted by Civil Service Learning (CSL), to provide apprenticeships to Civil Service Departments.

The Individual:

- Deep knowledge of apprenticeships, including the development of apprenticeship operations.
- Strong communication and relationship management skills
- Proactive approach to problem solving
- Ability to prioritise a range of tasks to ensure deadlines are met
- Flexible approach to work


- Apprenticeship industry or further education experience
- Experience of managing assessors/skills coaches/apprenticeship facilitators in a training provider, employer or college
- Awareness of apprenticeship management information systems
- Knowledge/experience of OFSTED, the Common Inspection Framework and quality processes
- Knowledge/experience of ESFA Apprenticeship Funding Rules
- Understanding of Apprenticeship standards and frameworks
- Excellent accuracy and organisational skills
- Strong time management and prioritisation skills
- Ability to communicate effectively with learners and clients
- Qualified teacher or assessor desirable
- Experience of managing subcontractors desirable

The Role:

- To ensure the effective delivery of KPMG apprenticeship programmes namely; Fast Track Level 4 Project Delivery, Finance and Policy apprenticeships in line with CSL, ESFA and Ofsted requirements
- To line manage the team of apprenticeship facilitators ensuring effective performance management, standardisation, cover, caseload management and deployment.
- To ensure the effective running of KPMG sub contacted apprenticeship programmes by working with existing and new partners and the KPMG contracting team.
- To develop the Apprenticeship curriculum in line with CSL requirements and the KPMG Curriculum team
- To contribute to the Self Assessment Review and Quality Improvement Plan for apprenticeships in partnership with the Quality and Compliance Manager.
- To manage and maintain learner progress on apprenticeship programmes by ensuring effective contact is maintained with learners and Service Level Agreements (SLAs) are adhered to.
- To ensure timely progress towards End Point Assessment securing successful achievement for apprentices.
- To be involved in learner sign ups/inductions and the provision of effective Information Advice and Guidance (IAG) to apprentices in conjunction with the Apprenticeships team
- To provide a quality service to all stakeholders, learners and clients
- To respond and resolve apprenticeship issues and complaints in conjunction with other members of the Apprenticeship team, the Service Centre, CSL and Civil Service Departments ensuring responses are within SLA timescales.
Location Leeds or Birmingham

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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