Share this Job

Team Leader

Date: Nov 27, 2018

Location: Glasgow, United Kingdom

Company: KPMG UK

AutoReq ID139917BR
Job TitleTeam Leader
CountryUnited Kingdom
FunctionSolutions & Digital
Service LineManaged Services
Service Line Information

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionOverview

KPMG Managed Services provide an innovative and cost effective solution to the delivery of large scale review and/or processing activity across multiple industries, geographies and processes. The Managed Services operation is experienced in, but not limited to, remediation, complaint handling, claims processing, service delivery and conduct risk reviews. Managed Services Revenue targets are in excess of £20M pa and UK Operations is the principal delivery arm and driver of this revenue
We bring together KPMG subject matter expertise, highly skilled operational resource and, where required, proprietary technology assets, providing clients with a single joined-up approach.

Role Purpose

To lead a team to deliver a strong client/customer experience on the relevant engagements policies and procedures, in an efficient and effective manner with a first time right approach. The role will involve working with other teams within the engagement and the Operations Support team so the ability to build and maintain internal networks will be key to the success of the role.


- Effective leadership of the team including line management responsibilities
- Ensure the team consists of appropriate resource levels for operational needs
- Performance manage and develop individuals, maximising talent
- Effective management of process across sites, driving a high level of service
- Maintenance of Service Levels
- Maintain the policy, process and procedures documentation
- Identify and communicate MI requirements, effectively utilise MI reports to drive
- staff performance
- Identify staff training needs and arrange coaching as required to ensure all staff achieve and maintain competency level throughout engagement

Essential Experience

- Min 2 yrs in an operational environment, where at least 1 yr has been spent at a Team Leader level
- Proven performance management
- Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes


- Communication
- Relationship management
- Organisation
- Problem solving
- Process improvement
- Competent level on Microsoft Office tools i.e. excel, word, powerpoint

Core Competencies

- Planning & Organising
- Decision Making
- Customer Focussed
- Driving Results
- Accountability
- Developing others
- Creative thinking
- Interpersonal Effectiveness

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

Job Segment: Consulting, Claims, Manager, Relationship Manager, Performance Management, Technology, Insurance, Management, Customer Service, Human Resources