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Operations Assistant

Date: Jul 25, 2019

Location: Glasgow, United Kingdom

Company: KPMG UK


KPMG Managed Services brings together the firm’s subject matter expertise, proprietary technology and tools and deep operations capability to provide an innovative and cost effective solution for clients seeking to outsource either a one-off remediation or an ongoing BAU process. We operate across multiple industries, geographies and processes and have particular experience in complaint handling, claims processing and client due diligence.

Role Purpose

Responsible for the delivery and maintenance of support activities across one or more operational managers, facilitating the delivery of business objectives.

Ensure the effective coordination and completion of activities, events and communications within the relevant operations to support consistency and create capacity for the operational manager.

The ability to communicate and coordinate multiple activities is essential, with a demonstrable track record of having successfully performed within a similar team/role in an operations environment.


• Provide support across one or more operational managers, to include, but not limited to:
- Communications drafting and management of engagement alerts and interaction with the wider Communications Framework team
- Coordination of client visits and meeting arrangements
- Meeting pack production
- Minute taking
- Updating operational logs and liaising with Ops Leads of scheduling of relevant Forums to review
- Following up with action owners for update and resolution
- Liaising with People Services team on engagement specific Assessment centres and training
- Printing requests
- Facilities coordination
- Travel bookings
- Other ad-hoc support
• Ensure own delivery of results are to required quality standards
• Ensure corrective action relating to any project issues are tracked

Essential Experience

• Min 1 year operational experience
• Competent in the use of Excel, Word and PowerPoint
• Proven ability to work under pressure

Desirable Experience

• Understanding of project management disciplines and methodologies
• Familiarity with SharePoint
• Proven experience of working in environment with multiple priorities to handle
• Preferred background in Financial services industry
• Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes


• Good communication skills
• Proven ability to manage and coordinate multiple tasks
• Customer service / stakeholder management skills
• Commercial Awareness
• Strong presentation skills
• Excellent team player

Core Competencies

• Planning & Organising
• Attention to detail
• Integrity
• Accountability
• Resilience

Job Segment: Operations Manager, Developer, Claims, Sharepoint, Operations, Technology, Insurance