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MI Support - 12 month FTC

Date: Dec 24, 2018

Location: Glasgow, United Kingdom

Company: KPMG UK

AutoReq ID140803BR
Job TitleMI Support - 12 month FTC
CountryUnited Kingdom
FunctionSolutions & Digital
Service LineManaged Services
Service Line Information

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
KPMG Managed Services brings together the firm’s subject matter expertise, proprietary technology and tools and deep operations capability to provide an innovative and cost effective solution for clients seeking to outsource either a one-off remediation or an ongoing BAU process. We operate across multiple industries, geographies and processes and have particular experience in complaint handling, claims processing and client due diligence.

The successful applicant will be responsible for delivering a range of daily, weekly and monthly dashboards and reports across multiple client engagements. The role will also provide analysis of data regarding operations performance and communicate with operational teams to proactively identify required performance reports and trends.

The role will work effectively within a team alongside MI business partners, MI technical leads, and with Operations Management to deliver robust, timely and insightful MI and reporting that enables key stakeholders to make informed decisions.

The ability to engage and communicate, with good stakeholder management skills and experience is therefore essential.

The role will require developing familiarity with a host of different systems, both belonging to KPMG and to clients. The primary toolset used for delivering reporting will be PowerBI.

In addition to providing reporting Analysts are required to help support tactical solutions using tools such as MS Office and each client’s available applications and infrastructure. A proven ability to get to grips with different systems is beneficial – as well as the ability to explain these concepts to non-technical stakeholders.

The role will involve working with several internal functions e.g. Operations Support, Technology Development and multiple Operation engagements within MS, so the ability to proactively build and maintain internal networks will be key to the success of the role.

Roles and Responsibilities

- Translate technical issues into business focused practical solutions by thoroughly understanding the relationship between business processes and the data to deliver detailed and accurate reporting.
- Responsible for producing and maintaining MI reporting for Operations
- Work with operational stakeholders to develop the right reporting and add enable operational process efficiency.
- Proactively manage delivery of data for contractual Service Reviews
- Develop & maintain functional dashboards and proactively identify investigate trends, anomalies & early warning signs.
- Delivery of reporting to support resource forecasting and contingency planning and assumptions reviews for tracking purposes.
- Delivery of reporting to support implementation of Forecasting & Productivity initiatives.
- Adhere to all legal and regulatory requirements and codes of practice/conduct
- Ensure appropriate risk controls are in place so that items such as the potential risk to company arising from money laundering and fraud, is minimised.
- Aid operations by developing tactical software solutions using Office, Sharepoint, and other applications.
- Reporting of issues of concern and/or business incidents to MI Lead and/or Senior Leadership
- Provide support and cover for operations support levels across and upwards within team
- Build relationships to enhance management of activities across sites

Skills Required

- Experience in an operational or operational support role
- Previous experience with PowerBI / Qlik / Tableau is advantageous
- Experience with SQL preferred
- Advanced knowledge of Microsoft Office
- Good communication and relationship management skills.
- Good analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business.
- Attention to detail and excellent follow-up skills
- Proven ability to work with other functions, including cross-divisional to achieve business objectives
- Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes
- Commercial Awareness


- Accuracy and timeliness of reporting
- Robust performance data
- Stakeholder satisfaction
- Adherence to regulatory requirements
- Deliverables in Line with the Ops Scorecards or Plans
- Satisfactory Audit reports


- Integrity
- Planning & Organising
- Interpersonal Effectiveness
- Decision Making
- Customer Focussed
- Commercially Focussed
- Driving Results
- Accountability
- Creative thinking
- Developing others

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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