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Receptionist Administrator

Date: Feb 27, 2019

Location: Edinburgh, United Kingdom

Company: KPMG UK

AutoReq ID142453BR
Job TitleReceptionist Administrator
CountryUnited Kingdom
LocationEdinburgh
FunctionKPMG Business Services
Service LineFacilities
Service Line InformationIn Facilities, the business looks to us to ensure that KPMG offices across the UK have the high quality inspirational premises and services they need to create a safe, efficient, innovative and cost-effective business environment.
We’re committed to supporting the development of our people and providing them with the necessary skills to pursue any opportunities and where relevant, we encourage our people to achieve professional qualifications.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
Job Title: Receptionist Assistant
Role Type: Perm - Part Time
Reports to: Workplace Assistant Manager
Grade: E1
Working Hours: 8am - 1pm (25 hours per week)
Location: Edinburgh


Purpose:

Facilities provides premises and workplace support services including the acquisition, disposal, management and maintenance of its portfolio comprising in excess of 1.4m square feet in 22 locations and support services including the provision and management of accommodation, catering, vending, mail delivery and collection, records management, switchboard and directory services, reception, hospitality and meeting room support, health and safety compliance, premises security and business continuity.

Main Accountabilities:

Ensure the Reception area and meeting rooms are maintained to a high standard throughout the day. Receive and greet visitors in a polite,professional and friendly manner. Issue, retrieve and recycle all visitors’ passes.

- Market Facilities Operations by providing a first class service both internally and externally, thereby raising the profile of the section and improving Facilities’ impact on the firm’s expenditure.
- Act as a point of contact for the local Workplace team, by providing administrative support, especially during their absence from the office, by handling telephone calls, deliveries, incoming post and forwarding information by email.
- Respond effectively to general enquiries from internal and external clients/contacts and suppliers.
- Arrange meetings, hospitality and equipment via the online system, NowSpace, organise taxi and other travel when required.
- Support business events by assisting with the management and organisation of visitors’ parking, badges, meeting and greeting.
- Keep the Facilities service desk informed of any issues within the premises i.e. broken light bulbs, cleaning issues etc.
- Liaise with appointed contractors to carry out various services to the Firm.
- Read and understand the requirements of the Facilities Health and Safety policy and the procedures relating to the job. Set a leading personal example.
- Assist with co-ordination of onsite implementation of the e-risk system.
- Conduct regular performance audits including catering, cleaning and health and safety monthly audits.
- Ensure that any defects, unsafe acts, unsafe conditions and incidents are reported immediately and according to the procedures laid down in the health and safety policy.
- Undertake any ad hoc projects as directed by the Workplace Assistant or Workplace Co-ordinator.
- Undertake any other duties, which may reasonably be deemed to come within the scope of the role.
- To protect and project the KPMG Brand/client experience - KPMG uniforms for ‘front of house’ team members are provided in all UK offices.
PERSONAL SPECIFICATION
Qualifications and
Skills:


- To be educated to GCSE (or equivalent) standard including English and Maths.
- High standard of personal presentation.
- Excellent telephone manner
- Intermediate IT skills i.e. Windows, Excel, MS Outlook, Communicator, PowerPoint.
- Articulate, confident and able to work on own initiative.
- Able to deal with staff at all levels – polite, professional and responsive.
- Strong team member, with good organisational skills.
- Attentive to detail and able to work to strict deadlines.
- Flexible, with a can do attitude and able to deal with more than one project simultaneously and support the wider Facilities team where/when needed.
- Holiday/sickness cover when necessary.

Key Competencies:

- Understanding of the firm’s structure and business activities
- Able to demonstrate the Global Behavioural Capabilities required for the grade
- Able to demonstrate the KPMG Values and Attributes

Experience:

• 1-2 years in a similar role as a preference.

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!



Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.



Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.



Applying with a DisabilityAs a member of the Business Disability Forum we're committed to ensuring a great experience for colleagues with a disability. Should you be successful after the initial application stage, please discuss any adjustments that you may require with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy


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