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Pensions Administrator

Date: Mar 15, 2019

Location: Birmingham, United Kingdom

Company: KPMG UK

AutoReq ID140610BR
Job TitlePensions Administrator
CountryUnited Kingdom
LocationBirmingham
FunctionKPMG Business Services
Service LinePeople
Service Line InformationWe believe working in our People community is an exciting and challenging environment in which to develop your career. We offer a wide range of opportunities across all areas of HR, where our people are highly respected by our clients, not only in the UK, but also across our growing European integrated practice.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
Job title: Pensions Administrator
Role type: Permanent
Location: Birmingham
Working hours: 09:00 - 17:00


- Role relates to KPMG’s own Staff schemes working in a busy team of 12;
- Dealing with current and former staff and partners covering both DB and DC benefits;
- Requirement to undertake work for demanding scheme members with often complex pension arrangements;
- A need to be able to work on projects, such as GMP remediation, change management to meet the firm’s wider independence requirements;
- Opportunities exist within the team as other more senior roles will became available in the next 12 months as other teams members retire.

- Complies with ALL internal procedures
- Undertakes routine tasks including logging post, photocopying and filing
- Demonstrates a basic understanding of pensions legislation
- Demonstrates an understanding of a portfolio of schemes assigned to you
- Work is completed to a high level of accuracy
- Demonstrates good administration and organisation skills
- Maintenance of your own work log, feeding upwards in a timely manner where support is required or any disclosure requirements are about to be breached
- Able to manage conflicting priorities, seeking guidance from seniors where necessary
- Demonstrates good communication skills face to face, by phone and email
- Accurate recording of telephone calls and responding where appropriate, seeking guidance from others as required
- Provides on the job training to administration assistants/other administrators where required
- Demonstrates building of relationships with clients through day to day contact
- Identify work which is non-routine prior to undertaking and raise with the senior
- Provides open and honest feedback
- Maintains a professional attitude at all times
- Maintains personal outlook and client inboxes, logging and dealing with emails where necessary
- Demonstrates a good understanding of Excel including the ability to produce manual calculations
- Flags any errors or omissions to the scheme’s administration manager immediately upon discovery/notification
- Full maintenance of members’ records within the administration database
- Dealing with member certificates/identification
- Completion of routine calculations, processing of benefits for all movements and activity e.g. leavers, new entrants, retirements, transfers, deaths on a portfolio of schemes assigned to them
- Processing and setting up benefits either via the scheme and liaising with payroll as necessary, or via an annuity purchase.
- Calculating and processing any increases to pensions in payment as applicable
- Production of scheme stewardship reports
- Collation and collection of data/information to assist in the production of the scheme’s accounts, actuarial valuations and group life re-broking as required on their scheme
- Responding in writing to routine queries/requests from clients, members and other parties, seeking guidance from team members where necessary
- Maintains schemes’ cashbooks to a high level of accuracy
- Completion of cashflow forecasts and processing of disinvestments and investments as and when required
- Able to raise payment and receipt forms and processes these in line with each schemes requirements
- Assisting in completion of the annual renewal process and production of benefit statements

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.


‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.



Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy


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